<p>HGV Now Offers Day One Team Member Benefits!*</p> <p>Our focus is putting people first, ensuring team members become family, guests become Owners, and Owners become the heart of everything we do. Join our team at HGV as a PBX Operator and be the heart of exceptional guest experiences.</p> <p>Responsibilities include:</p> <ul> <li>Provide efficient and positive communication to all incoming calls by providing timely attention to guest or owners while addressing needs and requests </li><li>Coordinate guests and owners requests and concerns to departments to ensure completion and follow-up for guest happiness. </li><li>Deliver professional hospitality and information to all guests, owners, and team members. </li><li>Commitment and dedication to our Spirit of Service culture is encouraged behavior to be displayed at all times </li><li>Balance multiple responsibilities and prioritize duties based on importance with ease </li><li>Assists in maintaining communication equipment such as voicemail, faxes, copies for guests and mail delivery </li><li>Maintains any pertinent departmental log sheets, checklists and/or reports </li><li>Assist with other departments as needed and carries out other reasonable requests by management </li></ul> <p>Qualifications</p> <p>What are we looking for:</p> <ul> <li>Related work experience </li><li>Proficiency reading, writing and speaking in English </li><li>Understands switchboard procedures and demonstrates ability to operate system with minimal complaints </li><li>Demonstrates finesse in service quality standards that affect guest happiness, responding to guests in a timely and professional manner </li><li>A professional demeanor that prevails when handling upset guests and difficult situations </li><li>Able to work a flexible work schedule including night, weekends and holidays </li><li>High school diploma or equivalent </li></ul> <p>HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we've received is the continued loyalty of our Owners, Members and Guests. We've also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.</p> <ul> <li>Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to collective bargaining agreement. </li></ul> <p>We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.</p> <p>We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.</p>