<p>JOB SUMMARY</p> <p>At NorthBay Health, the Patient Account Representative I, Business Office Clerk, performs office clerical duties, administrative support, minimal insurance billing and other duties as assigned.</p> <p>PRIMARY JOB DUTIES</p> <ul> <li>Sorts all incoming mail, logging appropriate mail types (e.g. denials) in the system notes and distributes incoming mail to the appropriate parties as needed. </li><li>Responsible for photocopying, filing and maintaining documents as needed. </li><li>Complete requests from other departments, doctor's offices and insurance co. in a timely manner. </li><li>Perform insurance billing tasks for all insurance as assigned by management. </li><li>Processes and work all incoming outsourced vendor requests, as assigned. </li><li>Performs all scanning and indexing functions, as necessary. </li><li>Processes patient credit card payments in person or over the phone. </li><li>Transfers outsourced accounts to the appropriate vendor timely and accurately. </li><li>Manages time effectively, prioritizing multiple demands to ensure productivity standards are achieved as outlined in departmental policies and procedures. </li><li>Covers the front desk for walk-in patients. </li><li>Ensures that customers are treated in a manner consistent with high standards of customer service. </li><li>Responds to patient complaints into a courteous and respectful manner, resolves problems pertaining to account charges or billing discrepancies at the time of call or within 24 hours. </li><li>Adheres to the quality and productivity measures assigned by the Supervisor on a consistent basis. </li><li>Complete special projects. </li><li>Perform other duties as assigned. </li></ul> <p>Education/Training:</p> <ul> <li>High School Graduate or Equivalent preferred. </li><li>College courses with emphasis in Business preferred. </li></ul> <p>Licensure/Certification:</p> <ul> <li>Obtain an HFMA Certified Revenue Cycle Representative (CRCR) Certification within 9 months of start date. </li></ul> <p>Experience:</p> <ul> <li>One year customer engagement experience and/or office support in a healthcare setting. </li><li>Excellent oral and written communication skills with ability to effectively articulate thoughts into a useful and meaningful discussion. </li><li>Some working knowledge in the areas of Medi-Cal, Medicare, Managed Care, Indemnity, Commercial and Workers Compensation preferred. </li></ul> <p>Hours:</p> <ul> <li>M-F, based on business need. </li></ul> <p>Other:</p> <ul> <li>Spanish speaking preferred. </li></ul>