<p>Job#: 3013136</p> <p>Job Description:</p> <p>Description:</p> <p>PURPOSE:</p> <p>We are looking for a program specialist to execute tasks and activities for Hyatt's Global Quality Assurance program</p> <p>POSITION RESPONSIBILITIES:</p> <p>This position will be responsible for supporting ongoing Global Quality Assurance program activities. This role will report to the Senior Manager Global QA overseeing QA programs and HyQuality product platforms. The role will have a responsibility for leading and executing tasks related to prioritized Quality Assurance administration, ongoing efforts, enhancements, and measurement initiatives. This role will manage tasks and collaborate with vendor teams and Hyatt colleagues. This individual will participate in regular meetings with stakeholders and integrate activities into the overall HyQuality programs.</p> <ul> <li>QA program duties: </li></ul> <p>oCreating schedules and aligning cross-functional resources</p> <p>oPreparing meeting materials (often PowerPoint presentations)</p> <p>oScheduling meetings</p> <p>oTaking and distributing meeting notes</p> <p>oMeeting follow-up</p> <ul> <li>Design, manage, and lead implementation activities for updates and expansion of the program </li></ul> <p>oEvaluation design and checklist versioning</p> <p>oEvaluation checklist versioning</p> <p>oSelf-evaluation programing support</p> <p>oPlanning and oversight of evaluation pilots</p> <p>oCross-functional coordination to align future QA program strategy with on-going Brand Standard efforts</p> <ul> <li>Overall program coordination and administration including: </li></ul> <p>oManagement and upkeep of program information on HyattConnect, ServiceNow, and other channels as necessary</p> <p>oSupport of assigned ad-hoc activities for updating of program content, communications, and documentation</p> <p>oDrafting program communications to field</p> <p>oAnswering program questions and/or routing questions to appropriate individuals</p> <p>oAssisting in the prioritization of QA requests, interfacing frequently with Hyatt IT</p> <p>oInvoicing (biweekly)</p> <ul> <li>Demonstrate a commitment to Hyatt core values. </li><li>The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary. </li></ul> <p>EXPERIENCE AND QUALIFICATIONS:</p> <ul> <li>5+ years of management, marketing and leadership experience </li></ul> <p>EEO Employer</p> <p>Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.</p> <p>Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click here for more details.</p> <p>Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.</p> <p>Employee Type:</p> <p>Contract</p> <p>Location:</p> <p>Chicago, IL, US</p> <p>Job Type:</p> <p>Date Posted:</p> <p>March 5, 2026</p> <p>Pay Range:</p> <p>$40 - $60 per hour</p> <p>Similar Jobs</p> <ul> <li>Quality Assurance Analyst & Help Desk Specialist </li><li>Quality Assurance Tech - Quality Assurance Tech II </li><li>Quality Assurance Tech - Quality Assurance Tech I </li><li>Quality Assurance Tech - Quality Assurance Tech I </li><li>Quality Assurance Consultant III </li></ul>