<p>COMPANY OVERVIEW</p> <p>Domo's AI and Data Products Platform lets people channel AI and data into innovative uses that deliver a measurable impact. Anyone can use Domo to prepare, analyze, visualize, automate, and build data products that are amplified by AI.</p> <p>POSITION SUMMARY</p> <p>As a member of the Preferred?Technical?Support?Team, you play a key role in the daily success of our customers. You will be focused on developing strategic relationships, assisting clients with their digital transformation, and increasing brand loyalty and referenceability . You will join an enthusiastic, fast-paced, and dynamic team.? Domo thrives on providing a world-class customer experience. A successful candidate will have demonstrated sustained exceptional performance, innovation, creativity, insight, and good judgment.</p> <p>KEY RESPONSIBILITIES</p> <ul> <li>Provide exceptional service by connecting, solving, and building relationships with our customers for each interaction; </li><li>Thinking outside the box to effectively solve customer concerns and issues; </li><li>Continually learn and improve your knowledge of Domo's platform to help provide an exceptional interaction; </li><li>Provide timely (SLAs), constant, and ongoing communication with customers regarding their?support?cases until those cases are solved. </li></ul> <p>JOB REQUIREMENTS</p> <ul> <li>Bachelor's degree in a?technical?field (computer science, mathematics, statistics, etc.) or 3-5 years related experience and/or training; </li><li>Exceptional ability to build trust and communicate with customers in order to fully meet their needs; </li><li>Advocate for our strategic customers with internal teams and during account planning; </li><li>Strong SQL experience; </li><li>3 - 5 years of experience in?technical?support?or software application?support; </li><li>Experience with one or more of the following is highly preferred: programming languages, relational databases, HTML / Java Script / content development; </li><li>Excellent verbal (telephone) and written communication skills and professional etiquette; </li><li>Flexible and adapts well to rapid change; </li><li>Availability to travel up to 20% to customer locations (safety and business need permitting). </li></ul> <p>LOCATION: American Fork, UT or Remote</p> <p>BENEFITS: https://www.domo.com/company/careers/culture</p> <p>Domo is an equal opportunity employer.</p> <p>#LI-SC1</p> <p>#LI-Onsite</p>