<p>As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges You will receive competitive rewards and access to benefits programs and world-class learning resources Leads also conduct random monitoring of the cases tasks handled by team and give ...</p> <p>Job Description</p> <p>Accenture Flex offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE's 100 Best Companies to Work For and Diversity Inc's Top 50 Companies For Diversity lists.</p> <p>As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges.</p> <p>You will receive competitive rewards and access to benefits programs and world-class learning resources. Accenture Flex employees work in their local metro area onsite at the project, significantly reducing and/or eliminating the demands to travel</p> <p>Key Responsibilities:</p> <ul> <li> <p>Manages the operations shift volume, SLA and targets responsible for people management, process management, and time management.</p> </li><li> <p>Lead is involved in hiring and training resources for the project.</p> </li><li> <p>Leads also conduct random monitoring of the cases tasks handled by team and give corrective feedback.</p> </li><li> <p>Queue management and ensure all tasks are closed within SLA due date.</p> </li><li> <p>Prepare MBR reports for course stakeholders.</p> </li><li> <p>Manage escalation and incident management. CSOD SME and consultant for all team members.</p> </li><li> <p>Work with client to determine organizational priorities.</p> </li><li> <p>Assign and monitor projects.</p> </li><li> <p>Work with LMS PM to execute CSOD roadmap.</p> </li><li> <p>Ensure time sheets and utilization are submitted in a timely manner.</p> </li><li> <p>Set goals and manage performance of the team Manage the Systems Operations team.</p> </li></ul> <p>Qualification</p> <p>Basic Qualifications:</p> <ul> <li> <p>Minimum 5 years' experience in management.</p> </li><li> <p>Minimum 5 years' experience in Cornerstone OnDemand LMS.</p> </li><li> <p>Core + Learning CSOD certification.</p> </li><li> <p>Bachelors Degree.</p> </li></ul> <p>Preferred Qualifications:</p> <ul> <li> <p>Operational Excellence.</p> </li><li> <p>Delivery Excellence.</p> </li><li> <p>Service Delivery.</p> </li><li> <p>Workday Experience.</p> </li></ul> <p>Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, District of Columbia, Maryland, New York or Washington as set forth below.</p> <p>We accept applications on an on-going basis and there is no fixed deadline to apply.</p> <p>Information on benefits is here.</p> <p>Role Location Annual Salary Range</p> <p>California $73,000 to $168,600</p> <p>Colorado $73,000 to $145,700</p> <p>District of Columbia $77,700 to $155,100</p> <p>New York $67,600 to $168,600</p> <p>Maryland $67,600 to $134,900</p> <p>Washington $77,700 to $155,100</p> <p>Locations</p>