<p>Your role</p> <p>What you'll be doing</p> <p>What We Need</p> <p>Corpay is currently looking to hire a Fleet Maintenance Controller on a permanent basis within the UK Product Support division. This position falls under our Epyx line of business and is based in our Meriden office. In this role you will be responsible for managing Service Network authorisation processes and supporting Supplier Network administration. You will ensure the effective maintenance, repair, and operational uptime of Fleet Managed vehicles while delivering high levels of customer service and adhering to company policies. You will report into the Customer Support Manager and regularly collaborate with other teams within the division.</p> <p>How We Work</p> <p>As a Fleet Maintenance Controller you will be expected to work from our Meriden office. Corpay will set you up for success by providing:</p> <ul> <li>Assigned workspace in the designated office </li><li>Company-issued equipment </li><li>Formal, hands-on training </li></ul> <p>Role Responsibilities</p> <ul> <li>Managing maintenance and repairs for Fleet Managed vehicles whilst ensuring repairs are completed within agreed timescales and KPIs. </li><li>Handling inbound calls and emails from customers, service centres, and external repairers, providing assistance and resolving issues. </li><li>Validating repair costs via 1Link (labour, parts, materials). </li><li>Making decisions on tyres, servicing, and safety-related repairs. </li><li>Minimising vehicle downtime and ensure jobs progress efficiently. </li><li>Investigating and applying manufacturer warranty options. </li><li>Liaising with service centres on open jobsheets and invoicing. </li><li>Handling customer and supplier inquiries via phone and email whilst maintaining accurate data across systems and platforms. </li><li>Administering the onboarding of new service centres into the network. </li><li>Analysing invoices to identify cost-saving opportunities. </li></ul> <p>Qualifications & Skills</p> <ul> <li>Experience working within the automotive maintenance sector. </li><li>Knowledge and experience of service and repair schedules. </li><li>Knowledge and experience of vehicle manufacturer warranties. </li><li>Experience working with and using 1Link Service network would be an advantage. </li><li>Comfort in dealing with technical and detailed issues. </li><li>Competent and experience with Microsoft Office suite. </li><li>Excellent customer service and communication skills. </li><li>Able to multitask, work well under pressure and have problem-solving skills. </li><li>Full time position working 37.5 hours per week with 1 in 5 Saturday mornings 08.30 - 13.00 (you'll receive an allowance for this). </li></ul> <p>Benefits & Perks</p> <ul> <li>4 X Life insurance </li><li>Pension scheme - 5% employer contribution </li><li>Private Healthcare </li><li>25 days Holiday (plus Holiday Buy/Sell) </li><li>Access to LinkedIn learning </li><li>Free rewards and discounts via Gratitudes </li><li>Career Progression </li></ul> <p>Equal Opportunity/Affirmative Action Employer</p> <p>Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.</p> <p>For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEOC and Pay Transparency.</p> <p>#LI-WK1</p> <p>#LI-Onsite</p> <p>About Corpay</p> <p>Corpay is a global technology organisation that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.</p> <p>All offers of employment made by Corpay (and its subsidiary companies) are subject to the successful completion of satisfactory pre-employment vetting by an independent supplier (Experian). This is in accordance with Corpay's Resourcing Policy and include employment referencing, identity, adverse financial, criminal and sanctions list checks. We do this to meet our legal and regulatory requirements.</p> <p>Corpay is dedicated to encouraging a supportive and inclusive culture among our employees. It is within our best interest to promote diversity and eliminate discrimination in the workplace. We seek to ensure that all employees and job applicants are given equal opportunities.</p> <p>Notice to Agency and Search Firm Representatives: Corpay will not accept unsolicited CV's from agencies and/or search firms for this job posting. Resumes submitted to any Corpay employee by a third party agency and/or search firm without a valid written & signed search agreement, will become the sole property of Corpay. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.</p>