<p>Do you have a passion for developing talent, providing exceptional guest experiences, and being an innovator in the automotive industry? As a Customer Relations Manager, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We are looking for strong, energetic, people-focused team members who will help us redefine the car-buying experience.</p> <p>The Customer Relations Manager will serve as a liaison between the dealership and its customers to ensure high ranking on manufacturer surveys. Work with department managers to develop and administer customer relations program designed to build and retain a loyal customer base for both sales and service.</p> <ul> <li>Maintain a case history file of all customer complaints and problems, documented with customer's name, type of vehicle, date of contact, nature of problem, personnel involved, and detailed description of resolution </li><li>Work with salespeople to ensure that post-sale customer contacts are made within 48 hours of delivery and that updated files are kept on all customers </li><li>Follow up with all sales and warranty customers within 48 hours to ensure customer satisfaction </li><li>Assist in resolving customer complaints, and coordinates factory assistance when all dealership resources have been exhausted </li><li>Conduct training for sales and service personnel on proper client handling, telephone etiquette, deliveries, and follow-up </li><li>Assist in the delivery of new and used vehicles, ensuring that each customer is informed of his/her warranty details, maintenance schedule, and proper use of the vehicle's features, particularly those related to safety </li><li>Maintain a professional appearance </li><li>Must have excellent communication and customer service skills </li><li>Strong organizational skills and attention to detail </li><li>Adhere to all company policies and procedures, and help monitor processes for compliance </li><li>Must be at least eighteen years of age </li><li>Associates or Bachelors Degree is a plus </li><li>Prior customer service inbound and outbound call experience preferred </li><li>Must be able to pass pre-employment screens (background and drug test) </li></ul> <p>Company Benefits:</p> <p>Pay and Recognition:</p> <ul> <li>Weekly pay </li><li>Paid holidays & paid time off </li><li>Deferred Holiday Pay Match </li><li>Paid training </li><li>Stock Awards(select management and front-line team member's eligible </li></ul> <p>Insurance / Retirement:</p> <ul> <li>Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans </li><li>Up to 12 weeks paid pregnancy leave (disability leave) </li><li>Paid Parental Leave </li><li>Health savings </li><li>Flex spending accounts (tax free) </li><li>Short-term and Long-term disability plans </li><li>Life Insurance (Whole Life and Term) </li><li>401k with company match </li></ul> <p>Learning, Tuition Assistance and Career Development:</p> <ul> <li>Digital career path tool to assist with career development </li><li>Continuous training through Asbury's Internal Learning Management System </li></ul> <p>Professional growth and development opportunities Additional advantages:</p> <ul> <li>Student loan relief resources </li><li>Employee assistance program </li><li>Employee discounts on parts and service repairs </li><li>Scholarship awards </li><li>Opportunities to join our community service initiatives, which includes paid volunteer hours </li><li>Aggressive Employee referral program with bonus opportunities </li></ul> <p>INDMANAGER</p>