<p>Connect with your calling. Join, stay, and grow with Benchmark.</p> <p>Meadow Ridge, a Benchmark Senior Living Community, is a distinctive continuing care retirement community for discerning individuals seeking a fresh perspective on senior living. Our scenic landscape spans 136 acres nestled among rolling hills, natural woodlands and open meadows for the best of Connecticut country living, located close to conveniences. From the time our residents walk in the door and see our stunning three-story atrium, they know they have found a retirement experience like no other.</p> <p>We are seeking a Director of Resident Services. This position oversees all reception, transportation and concierge services and provides leadership to the associates responsible for these operations.</p> <p>Responsibilities include, but are not limited to:</p> <ul> <li>Providing leadership, direction, and coaching to associates in Concierge and Transportation services. </li><li>Overseeing front desk/concierge operations, ensuring outstanding customer service and consistent resident engagement. </li><li>Managing the community transportation program, including scheduling, routing, and dispatching, to ensure safe and timely service. </li><li>Partnering with department leaders to create a welcoming, efficient, and service-oriented environment for residents and their families. </li><li>Serving as a primary resource for residents and families, responding to questions, requests, and concerns with professionalism and care. </li><li>Promoting and maintaining a resident-centric culture that prioritizes personalized services and exceeds expectations. </li><li>Developing and maintaining systems of accountability, performance standards, and staffing schedules. </li><li>Collaborating with leadership to ensure compliance with organizational policies, procedures, and resident service standards. </li></ul> <p>Requirements</p> <ul> <li>Proven supervisory experience with the ability to coach, mentor, and develop associates. </li><li>Strong organizational, time management, and communication skills. </li><li>Demonstrated ability to manage multiple priorities in a fast-paced, resident-focused environment. </li><li>Proficiency in Microsoft Office Suite and scheduling/dispatching software. </li><li>A genuine interest in working with seniors and enhancing their quality of life. </li></ul> <p>Benefits</p> <p>As a community associate at Benchmark, you will have access to a variety of benefits including, but not limited to, the following:</p> <ul> <li>8 holidays & 2 floating holidays </li><li>Discounted Meal Program </li><li>Paid Training & Company-provided Uniforms </li><li>Associate Referral Bonus Program </li><li>Physical & Mental Health Wellness Programs </li><li>401k Retirement Plan with Company Match* </li><li>Medical, Vision & Dental Benefits* </li><li>Tuition Reimbursement Program* </li><li>Vacation and Health & Wellness Paid Time Off* </li><li>Eligibility may vary by employment status </li></ul>