<p>We are seeking a Clinic Manager who will oversee all clinic staff, both administrative and clinical in a fast-paced multi-specialty outpatient clinical practice. Including, but not limited to Patient Service Coordinators, Surgical Scheduling Coordinators, Medical Office Coordinators, and ophthalmic technicians and scribes. He/She will also manage all administrative and clinical aspects of the patient encounter to promote safety, efficiency and excellent customer service.</p> <p>Specific Duties & Responsibilities</p> <ul> <li>Responsible for ensuring the clinic delivers excellent service to each patient. </li><li>Constantly monitors patient flow and acts to implement, measure and adjust improvement initiatives. </li><li>Ensure all Hopkins policies are being implemented. </li><li>Reviews patient satisfaction survey results. Develops and implements interventions to impact scores. </li><li>Leads efforts to coordinate care between divisions, departments and satellite offices to ensure seamless service for patients. </li><li>Acts as patient advocate to resolve and diffuse questions and complaints. </li><li>Works with Wilmer Billing Office to resolve complex billing issues for patients. </li><li>Oversees all aspects of daily clinic operations including registration process, phone services, insurance verification, and collection of copays and time of service payments. </li><li>Responsible for hiring, training, supervising, disciplining and developing Patient Service Coordinators, Medical Office Coordinators, ophthalmic technicians and other administrative and clinical personnel. </li><li>Ensure staff members are fully familiar with work expectations and have all necessary tools and resources to achieve success in their positions. </li><li>Monitors staff members' daily work performance and conducts merit reviews for staff with input from Medical Director and faculty. </li><li>Conducts regular meetings to ensure all personnel are appropriately informed and updated about clinic policies and objectives. </li><li>Analyzes employee satisfaction surveys. Develop improvement initiatives as appropriate. </li><li>Onboards new providers. </li><li>Maintain close oversight of scheduling and template management to minimize gaps in physician schedules. </li><li>Allocates clinic resources (technicians, exam rooms, supplies, etc.) for all providers to achieve maximum utilization of clinic resources </li><li>Continuously assesses problem areas, and recommends/participates/provides training and/or provides detailed instruction/policy on improved methods for all areas of clinical operations </li><li>Manages office inventory and ordering. Runs and monitors regular reports on clinic expenses to ensure office spending is consistent with budgetary expectations. </li><li>Maintains working knowledge of billing, claims processing, and insurance carrier requirements. </li><li>Attends Wilmer departmental meetings, serves on assigned committees and communicates and implements policies and procedures from those activities. </li><li>Interfaces with internal and external partners including IT, Legal, JHCP, HR, Compliance, Regulatory Affairs, HIPAA office, sister clinics. </li><li>Works with Wilmer development and marketing to build referral base and promote the new/expanded clinical services. </li></ul> <p>Secondary</p> <ul> <li>Provides direct support to registration staff as needed. Such support may include, </li><li>Scheduling appointments. </li><li>Registering patients, verifying demographic and insurance information. </li><li>Obtaining required authorizations/referrals. </li><li>Answering incoming calls. </li><li>Informing patients about relevant charges. </li><li>Collecting and reconciling copay and other time of service payments. </li><li>Guiding patients to appropriate resources for further information or assistance. </li></ul> <p>Minimum Qualifications</p> <ul> <li>Bachelor's Degree </li><li>Three years related experience. Previous supervisory experience required. Requires an understanding of changing reimbursement policies and third party reimbursement. </li><li>Additional education may substitute for required experience, and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula. </li></ul> <p>Preferred Qualifications</p> <ul> <li>Master's Degree in Business Administration or Heath Care Management. </li><li>Knowledge of medical insurance and medical terminology is strongly preferred. </li></ul> <p>Classified Title: Clinic Manager</p> <p>Role/Level/Range: ATO 40/E/03/OG</p> <p>Starting Salary Range: $50,43.84-$88,399.92 Yearly ($78,936 targeted; Commensurate w/exp.)</p> <p>Employee group: Full Time</p> <p>Schedule: Monday-Friday, 8:30 am - 5:00 pm</p> <p>FLSA Status: Exempt</p> <p>Location: School of Medicine Campus</p> <p>Department name: SOM Oph Satellites</p> <p>Personnel area: School of Medicine</p>