<p>Introduction</p> <p>Being a Digital Sales Technical Specialist within Automation means a career where you're a technical expert helping clients create a world with less repetitive work and more innovative decisions. Less unplanned downtime and more proactive insight. And less waiting on systems… So that their employees can invest more time on the work they love. Join us and be a trusted technical expert to solutions that make people more productive and improves business performance, so that they can change the world at a scale not previously possible.</p> <p>Excellent onboarding and an industry leading learning culture will set you up for positive impact and success, whilst ongoing development will advance your career through an upward trajectory. Our sales environment is collaborative and experiential. Part of a team, you'll be surrounded by bright minds and keen co-creators - always willing to help and be helped - as you apply passion to work that will compel our clients to invest in IBM's products and services.</p> <p>Your role and responsibilities</p> <p>You will be the primary post-sales technical resource, responsible for ensuring customer satisfaction, product adoption, and long-term success with IBM's Unified Endpoint Management (UEM) solution. You will play a key role in onboarding customers, enabling them on core product capabilities, and helping them achieve their business goals through continued value realization.</p> <p>NOTE: This role requires the ability to be in Austin, TX - IBM office four days each week.</p> <p>Required education</p> <p>High School Diploma/GED</p> <p>Preferred education</p> <p>Bachelor's Degree</p> <p>Required technical and professional expertise</p> <ul> <li>Cross-Platform Knowledge - Experience working with iOS, Android, Windows, and macOS in an enterprise environment. </li><li>Technical Troubleshooting & Problem-Solving - Strong understanding of troubleshooting methodologies, logs, and issue resolution processes. </li><li>Presentation & Communication Skills - Ability to deliver compelling product demonstrations, technical deep dives, and customer-facing presentations. </li><li>Sales & Customer Engagement Experience - Understanding of the sales cycle, ability to align technical solutions to business needs, and experience working with sales teams. </li><li>Adaptability & Critical Thinking - Ability to navigate unknown circumstances, quickly learn new technologies, and troubleshoot complex issues with limited information. </li><li>Collaboration & Teamwork - Ability to work closely with sellers, partners, and customers to drive successful engagements. </li><li>Self-Motivated & Continuous Learner - Willingness to stay up to date with industry trends, new features, and competitive solutions. </li></ul> <p>Preferred technical and professional experience</p> <ul> <li>Enterprise Application Experience - Understanding of enterprise applications and their integration with MDM solutions. </li><li>System Administration Background - Experience managing IT environments, including user access, policies, and security configurations. </li><li>Bilingual Communication - Proficiency in Spanish is a plus, especially for supporting diverse customers and partners. </li><li>Ability to manage a high volume of customer engagements across a digital territory. </li><li>Experience or knowledge as a Client/Customer Account Manager- ability to build strong relationships, drive customer engagement and deliver ongoing value post-sale. </li></ul> <p>ABOUT BUSINESS UNIT</p> <p>IBM has a global presence, operating in more than 175 countries with a broad-based geographic distribution of revenue. The company's Global Markets organization is a strategic sales business unit that manages IBM's global footprint, working closely with dedicated country-based operating units to serve clients locally. These country teams have client relationship managers who lead integrated teams of consultants, solution specialists and delivery professionals to enable clients' growth and innovation. By complementing local expertise with global experience and digital capabilities, IBM builds deep and broad-based client relationships. This local management focus fosters speed in supporting clients, addressing new markets and making investments in emerging opportunities. Additionally, the Global Markets organization serves clients with expertise in their industry as well as through the products and services that IBM and partners supply. IBM is also expanding its reach to new and existing clients through digital marketplaces.</p> <p>YOUR LIFE @ IBM</p> <p>In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.</p> <p>Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.</p> <p>Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.</p> <p>Are you ready to be an IBMer?</p> <p>ABOUT IBM</p> <p>IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.</p> <p>Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.</p> <p>At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.</p> <p>IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.</p> <p>OTHER RELEVANT JOB DETAILS</p> <p>IBM offers a competitive and comprehensive benefits program. Eligible employees may have access to:</p> <ul> <li>Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well being </li><li>Financial programs such as 401(k), the IBM Employee Stock Purchase Plan, financial counseling, life insurance, short & long- term disability coverage, and opportunities for performance based salary incentive programs </li><li>Generous paid time off including 12 holidays, minimum 56 hours sick time, 120 hours vacation, 12 weeks parental bonding leave in accordance with IBM Policy, and other Paid Care Leave programs. IBM also offers paid family leave benefits to eligible employees where required by applicable law </li><li>Training and educational resources on our personalized, AI-driven learning platform where IBMers can grow skills and obtain industry-recognized certifications to achieve their career goals </li><li>Diverse and inclusive employee resource groups, giving & volunteer opportunities, and discounts on retail products, services & experiences </li></ul> <p>We consider qualified applicants with criminal histories, consistent with applicable law.</p> <p>This position was posted on the date cited in the key job details section and is anticipated to remain posted for 21 days from this date or less if not needed to fill the role.</p> <p>IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.</p>