<p>Description</p> <p>5 Days Onsite from Riverside, RI</p> <p>Role is not relocation eligible.</p> <p>Operational role with IT asset management, logistics, process improvement and workflow.</p> <p>Education/ Experience:</p> <p>Minimum bachelor's degree - preferred. Specialization in Operations, IT Asset Management, Workflow, Process Improvement & ServiceNow is desirable. 5+ years' experience.</p> <p>Skills and Competencies:</p> <ul> <li>Working knowledge of ServiceNow and Hardware Asset Module. </li><li>Ability to quickly learn organizational structure, business strategies and processes. </li><li>Knowledgeable on business process modeling, process mapping. </li><li>Capable of writing clear and well-structured business requirements documents. </li><li>Contributes to the development of detailed level process maps to facilitate requirements gathering, gap analysis and for training use. </li><li>Ability to resolve minor conflicts/issues using different tactics for prior to escalation. </li><li>Work with team members to understand the needs of the department. </li><li>Strong verbal and written communication skills. </li><li>Must have a strong command of the English language written and oral. </li></ul> <p>Major Job Duties and Responsibilities:</p> <ul> <li>Track and manage all assets to ensure accurate assignment to users. </li><li>Verify approval for users with multiple devices assigned. reclaim any unapproved additional assets </li><li>Correct data discrepancies in the ServiceNow (SNOW), including user asset mapping errors and issues related to asset status changes such as mislabeling or lost/stolen assets. </li><li>Identify and document missing devices accurately while keeping system records up to date. </li><li>Assist in filling out detailed information regarding missing contract dates. </li><li>Ensure that asset statuses of terminated employees are accurately reflected in the system, preventing any assets from being marked as "in use" long after the employee's exit. </li><li>Update asset status promptly and correctly upon their return to the PC Depot to maintain accurate inventory records. </li><li>Work with ServiceNow team to import all new assets received. </li></ul> <p>Audit all stockroom locations on a quarterly basis</p> <ul> <li>Evaluate the current return process and identify bottlenecks. Implement automation where possible to streamline return </li></ul> <p>Pay Transparency</p> <p>The salary range for this position is $ 84,000 - $ 126,000 .per year plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.</p> <p>We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid time-away policy of very local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits.</p> <p>Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.</p> <p>Equal Employment Opportunity</p> <p>Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.</p> <p>Background Check</p> <p>Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.</p> <p>Benefits</p> <p>We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more.</p> <p>View Benefits</p> <p>Awards We've Received</p> <p>Age-Friendly Institute's Certified Age-Friendly Employer</p> <p>Human Rights Campaign Corporate Equality Index 100 Award</p> <p>Dave Thomas Foundation's Best Adoption-Friendly Workplace</p> <p>Disability:IN Best Places to Work for People with Disabilities</p> <p>Fair360 Top Regional Company</p> <p>FORTUNE's World's Most Admired Companies</p> <p>Military Friendly Employer</p>