<p>Change Management Consultant</p> <p>Job Level: W2T Consultant</p> <p>Job Location: Hybrid, Cleveland, OH</p> <p>Travel Expectations: 10%</p> <p>Job Classification: Temporary (W2T)</p> <p>Join Centric Consulting - A Culture You'll Love</p> <p>At Centric Consulting, we've cultivated a unique approach to business. Our business is built on three fundamental principles: Enjoy the people you work with, have fun, and do great work. These principles define our consulting model and have crafted one of the most vibrant cultures in the consulting industry - celebrating individuals, collaboration, and lifelong friendships.</p> <p>We are seeking a temporary Change Management Consultant to support internal adoption efforts following the implementation of our clients Accela permitting system.</p> <p>The Change Consultant will begin with a structured assessment to establish a baseline of staff sentiment and identify where resistance is most prevalent. These findings will inform targeted engagement strategies and priorities. The consultant will facilitate refresher sessions with departmental teams, track feedback and sentiment throughout the engagement, and translate insights into clear, audience appropriate communications that provide leadership visibility into adoption health while keeping staff informed and supported.</p> <p>In this role, you will:</p> <ul> <li>Design and administer an internal readiness assessment to baseline staff sentiment and identify adoption barriers across departments </li><li>Facilitate departmental refresher sessions focused on new Accela records and updated workflows </li><li>Track and analyze ongoing feedback and sentiment trends across impacted stakeholder groups </li><li>Develop and deliver targeted internal communications for staff, supervisors, and leadership </li><li>Partner closely with the Building & Housing department as the initial focus area for engagement </li></ul> <p>Who You Are:</p> <ul> <li>5+ years of change management or organizational communications experience </li><li>Familiarity with government or municipal environments preferred </li><li>Experience with permitting, land management, or Accela platforms a plus </li><li>Strong facilitation and stakeholder engagement skills </li><li>Ability to distill feedback into clear, actionable communications for varied audiences </li></ul> <p>Total Rewards:</p> <p>We proudly offer competitive compensation, a comprehensive and well-rounded benefits package for full-time employees that have been designed to nourish your well-being, such as health coverage, wellness programs, 401K company match, self-managed PTO, and other unique incentives that celebrate your accomplishments.</p> <ul> <li>Remote and Hybrid Work </li><li>Time Off When You Need It </li><li>Benefits That Flex </li><li>Professional Development </li></ul> <p>While benefits eligibility may vary for roles that are not full-time, we provide unique opportunities for growth, skill development, and more. Regardless of your role, you'll be part of a collaborative environment where every team member contributes to our shared success.</p> <p>Discover more about our benefits by exploring additional details here benefits.</p> <p>Who We Are:</p> <p>Founded in 1999 with a remote workforce, we combine the benefits of experience, flexibility, and cost efficiency to create tailored solutions centered on what's best for businesses. Now numbering more than 1,400 employees in the U.S. and India, we're committed to solving clients' toughest problems and delivering on our mission of providing unmatched experiences.</p> <p>Our purpose at Centric Consulting is to bring?unmatched experiences?to clients and employees. These aren't just words we use - it's how we became a company and who we are today. Providing an unmatched experience means we approach each other as human beings and lead with empathy and humility. It means we work diligently to ensure we are a place where everyone can create a sense of belonging and feel respected for who they are.</p> <p>What Makes Centric a Great Place to Work?</p> <p>We know that creating and sustaining an authentically welcoming culture requires that we all play a part in?promoting?diversity, equity, and inclusion, from our business practice to how we show up for employees and communities. This is how we bring?our mission and core values?to life, working together to provide the highest?quality?services to our clients while allowing our employees to reach their full potential. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veterans' status, or any other characteristic protected by federal, state, or local laws.</p> <p>Reasonable accommodations are available for candidates during all aspects of the selection process. Please advise the talent acquisition team if you require accommodations during the application or interview process.</p> <p>#LI-Hybrid</p>