<p>The Program Support Assistant has a primary responsibility to provide day-to-day administrative and clerical support in the overall operations of Nursing Service. The incumbent assists the ADPCS, EA to ADPCS, Nursing Service Chiefs, and Nurse Managers in compiling info and data into final reports, provides administrative support for performance improvement initiatives, creates meeting documents, attends meetings, maintains accurate files, and communicates information effectively.</p> <p>Duties include, but may not be limited to the following:</p> <ul> <li>The PSA duties include a mix of clerical, technical, and procedural support functions </li><li>The incumbent will compile, analyze, and track program information using spreadsheets, databases, and internal systems. </li><li>Generates routine and special reports to monitor performance improvement metrics or outcomes </li><li>Receives, logs, reviews, and routes correspondence and documents following established medical center procedures. </li><li>Draft, format, and prepare general correspondence, meeting materials, and program related reports. </li><li>Maintain calendars, schedule meetings, and assist with coordinating logistics for medical center surveyors, site visits, leadership retreats, etc. </li><li>Serves as a liaison and point of contact for internal staff, Veterans, families, vendors, and stakeholders. </li><li>Assists with program compliance, track performance measures, and identify issues requiring administrative intervention </li><li>Maintains databases, such as Talent Management System (TMS) reports, personnel folders, or document repository and resolves routine technical issues. </li><li>Position uses all types of Microsoft Office applications (Excel, Word, PowerPoint, Teams, Publisher, etc.) and specialized service specific computer applications. </li><li>Assists with coordination of computer information needs of new and existing employees. </li><li>The incumbent will support resource and budget management with attention to accountability and tracking needs. </li><li>Assists with ordering and organization of office supplies and equipment, coordinates support materials for meetings, and provides courteous, professional frontline support. </li><li>Tracks open action plan activities, documents steps taken towards objective, monitors timely deliverables, and follows actions to completion. </li><li>The PSA will assist in developing a systematic approach to assessing and improving organizational performance, efficiency, and effectiveness, making improvement recommendations for implementation, and supports implementation of process modification or approved policy adjustments. </li><li>Attends meetings as a meeting recorder, coordinates meeting logistics, prepares timely agenda and minutes and delivers effective communication to meeting attendees. </li></ul> <p>Work Schedule: Monday- Friday 8:00am-4:30pm</p> <p>Telework: Not Available</p> <p>Virtual: This is not a virtual position.</p> <p>Position Description/PD#: Program Support Assistant (OA)- Patient Care Services/PD203070</p> <p>Functional Statement #: PD203070</p> <p>Relocation/Recruitment Incentives: Not Authorized</p> <p>Permanent Change of Station (PCS): Not Authorized</p>