<p>Req#: R37100</p> <p>Category(s): Trades/Engineering/Facilities, Security</p> <p>Full Time / Part Time: Full-Time</p> <p>Shift: First</p> <p>Summary:</p> <p>Under the direction of the security supervisor, protects the life and property of all persons on Baystate Health property. As the only level-one Trauma Center in Western Mass, we deal with numerous criminal traumas both in the Emergency Department and inpatient units. We also see a large number of behavioral health and dual-diagnosis patients in our facility. We are often called upon to provide 1:1 watches on any of the above patients as requested. We are also located in an elevated crime area. Under the direction of the Security Supervisor, patrols the interior and exterior of facilities and acts to deter loss of property and belongings to employees, patients, and visitors by preventing illegal entry by unauthorized individuals. Knowledge of policy procedures and arrest powers. Assists in restraining patients when called upon by nursing staff.</p> <p>Monitors surveillance cameras and reports and investigates any suspicious activity. In doing so, it examines doors and windows to ensure they are secured and checks and maintains the security of hospital vehicles. Monitors fire and security alarms as well as dispatches of calls for assistance. Provides escorts for employees and visitors as necessary. Assists in traffic control for fires as well as other emergency situations. Performs duties of Charge Person for the shift in the absence of the Supervisor</p> <p>Job Responsibilities:</p> <p>1) Patrols assigned areas of the institution and exterior premises on foot or mobile patrol according to an established schedule. Report any unusual occurrences, property damage, thefts, and all suspicious activities. Prepares reports specific to the problem noted. Interacts with staff by communicating crime prevention and security awareness information</p> <p>2) Enforces the access control program. Issues visitor badges in accordance with policy. Explains access denials clearly, following policy guidelines. Identifies persons without identification in all areas of Baystate Health facilities. Ensures doors within the patrol area are secured/opened at the correct times and completes unsecured door reports. Documents inspection of high-risk areas. Clears floors of visitors as requested by nursing staff.</p> <p>Issues vendor and other specialty badges. Takes immediate action to correct security/safety problems. Conducts building rounds to ensure that doors and windows are securely locked.</p> <p>Responds to requests to lock and unlock doors and also secure doors according to specified schedules</p> <p>3) Performs all duties in the command center. Operates the Premisys access control system by acknowledging alarms, opening doors, and reporting unusual events to the supervisor. Monitors surveillance cameras, fire and security, and infant alarm systems. Ensures correct responses and notifications are made. Dispatches call for assistance as received and appropriate personnel to the scene of the incidents within established time limits as provided in response instructions. Also, it dispatches staff for any emergency code responses as needed. Provides information to the public as needed. Responds to and initiates calls to the Springfield Police on the Comnet radio system </p> <p>4) Responds to codes and other emergencies immediately as directed by the supervisor. Operates fire equipment following department procedures. Has a working knowledge of emergency response plans. Assists the supervisor in setting up the emergency operations center (EOC) and staffs the EOC as required. They will also notify the Police when appropriate</p> <p>5) Assists in traffic control. Keeps fire lanes clear of traffic. Provides direction to visitors on parking and patient pick-up areas. Performs traffic control for helicopter landings. Follows procedures for enforcement of parking rules and completes reports. Control vehicle traffic in and around the institution to prevent congestion. The officer will also screen parking gates periodically as part of the parking enforcement plan</p> <p>6) Maintain knowledge of arrest procedures and police powers as they pertain to the security assignments. Detain or arrest individuals suspected of committing crimes in or around hospital premises as mandated by Mass General Laws and file proper reports by the end of the shift.</p> <p>7)Handles disruptive situations.</p> <p>Understands policy on the use of force. Employs proven crisis intervention techniques. Demonstrates understanding of restraint protocols.</p> <p>Works with other departments to provide a team approach to solving disruptive incident</p> <p>8) Conducts preliminary investigations. Collects all required preliminary information at the scene of the incident, which includes personal data, property data, relevant times, and circumstances. Renders a report in a timely manner. Conducts complete investigations on lost and found property cases. Checks all repositories and nursing units and shows the ability to trace patient progress through the facility.</p> <p>9) Performs special assignments. Controls the movements of patients identified by the medical staff as being at risk. Provides temporary support to clinics, offices, or other areas as required. Operates shuttles and performs mobile patrols. Provide emergency transport of persons, records, and specimens. Provides security for special events</p> <p>10) Provides escorts.</p> <p>Ensures timely and safe escort to employees and others within the medical facility for Behavioral Patients and Criminal Traumas or others as requested by the care team. Performs patient watches in the Emergency Department and inpatient units occasionally and upon request.</p> <p>11) Demonstrates and models principles of service excellence in support of the patient /employee experience</p> <p>12) BMC Only: Monitors Utility alarm panels med gas/nitrous oxide.</p> <p>13) BMC Only: Monitors alarms and activity for Global Threat Reduction Initiative for the Blood Irradiator rooms</p> <p>14) Photo ID System- has working knowledge on ID system to create, reprint ID badges and provide access in both 9000 and Premisys System Photo ID System- has working knowledge on ID system to create, reprint ID badges and provide access in both 9000 and Premisys System.</p> <p>15) Demonstrates professionalism when directing employees, staff, visitors, and patients to all areas of the hospital as requested. Provide assistance to the above as needed</p> <p>16) Provides information to all patients, visitors, employees, staff, and students in a friendly, professional, courteous, and helpful manner</p> <p>17) BFMC Only- will assist with duties of the operator on the 11 pm-7:30 am shift by providing Code Red and Code Blue information to the Operator in Springfield so overhead announcements can be made</p> <p>Required Work Experience:</p> <p>Customer service background and the ability to communicate effectively</p> <p>Preferred Work Experience:</p> <p>1-3 years in the Healthcare Security Field or previous law enforcement experience. They should possess excellent written and verbal communication skills and sound reasoning and decision-making abilities.</p> <p>If no security related experience, an associate or bachelor's degree in a related field may be considered in lieu of experience</p> <p>Skills and Competencies:</p> <p>Proficient in Microsoft Word, report writing skills, and good customer service/communication skills. Utilize computer systems to document work activity and to assist visitors in determining where patients are located</p> <p>Candidates must be able to successfully complete the MPTC Full Time Police Academy and obtain certification through the POST Commission</p> <p>You Belong At Baystate</p> <p>At Baystate Health we know that treating one another with dignity and equity is what elevates respect for our patients and staff. It makes us not just an organization, but also a community where you belong. It is how we advance the care and enhance the lives of all people.</p> <p>DIVERSE TEAMS. DIVERSE PATIENTS. DIVERSE LOCATIONS.</p> <p>Education:</p> <p>GED or HiSET (Required)</p> <p>Certifications:</p> <p>Driver License - OtherOther</p> <p>Equal Employment Opportunity Employer</p> <p>Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.</p> <p>Apply Now</p>