<p>Site: The Brigham and Women's Hospital, Inc.</p> <p>Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.</p> <p>Job Summary</p> <p>GENERAL SUMMARY/OVERVIEW STATEMENT: Under the direction of members of the International team, the student will perform comprehensive duties in the International Patient Center that support the needs of the International patient. PRINCIPAL DUTIES AND RESPONSIBILITIES: 1. Triages incoming inquiries in various mediums, while providing assistance to walk-ins and telephone inquiries. 0. Meets and greets patients and their families, providing individualized attention to patients' needs. 3. Performs patient registration, ensuring accuracy of international demographics and financial data elements in the Hospital registration systems 4. ?Assist with special projects, including research and collecting data and interviews regarding national and international health providers. 5. Assists with data analysis for metrics. 6. Sends out routine communication emails in regards to visitors 7. All other duties as assigned</p> <p>Qualifications</p> <ul> <li>High School graduate • Currently enrolled in undergraduate program and have completed at least one year of the program. ? SKILLS/ABILITIES/COMPETENCIES REQUIRED: ? • Possesses excellent interpersonal skills in order to assist both internal and external partners and potential partners. • Demonstrated ability to work independently and the ability to sustain ongoing relationships with colleagues and to work collaboratively as a member of a team. • Ability to multi-task with strong attention to detail and adhering to deadlines. • Strong verbal and written communication skills. •? Must be able to protect the privacy of individuals and the confidentiality of employee and applicant information. • Must be proficient in Microsoft applications including Word, Excel Outlook, and PowerPoint. • Ability to work well independently or with others. • Requires the ability to remain flexible in order to handle and prioritize work from various department staff. . ? WORKING CONDITIONS: Works in busy office environment </li></ul> <p>Additional Job Details (if applicable)</p> <p>Work Scheduled:</p> <p>Minimum 12-wk per hour commitment- i.e., 4-hrs/day x 3 days a week or 3hrs/day for 4 days</p> <p>Remote Type</p> <p>Onsite</p> <p>Work Location</p> <p>75 Francis Street</p> <p>Scheduled Weekly Hours</p> <p>0</p> <p>Employee Type</p> <p>Per Diem</p> <p>Work Shift</p> <p>Day (United States of America)</p> <p>EEO Statement:</p> <p>The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.</p> <p>Mass General Brigham Competency Framework</p> <p>At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.</p>