<p>Description</p> <p>If you're the right fit, you'll know exactly what this job entails. Bring your passion, ideas, and leadership to Shamrock Roofing and Construction and be part of our success story. Apply now and let's build the future together. Come be a part of a Top 40 Roofing Contractor in the United States! We're expanding across the Midwest and South.</p> <p>Shamrock Roofing is hiring a senior, in-house leader to own the day-to-day execution and continuous improvement of how we grow, serve customers, and operate the systems behind it all. This is a highly analytical, hands-on leadership role responsible for growth execution, customer experience, CRM systems, training enablement, and operational infrastructure. This position directly impacts revenue and reports into executive leadership.</p> <p>You will manage internal team members, remote VAs, and external vendors-hiring, firing, and optimizing based on ROI and performance-while building scalable systems that bring clarity, accountability, and predictability to the business.</p> <p>This is not a strategy-only role. We are looking for an operator who builds, executes, measures, and improves.</p> <p>Start Date: ASAP</p> <p>This is an in office position ONLY based in Kansas City.</p> <p>Responsibilities:</p> <ul> <li>Growth Execution: Drive lead flow and performance across web, paid, local SEO/GBP, LSA, Socials, reputation, and campaigns-then translate it into booked appointments and revenue. </li><li>Customer Journey + CX: Ensure leads are captured, tracked, contacted, followed up, and nurtured across all channels. Improve speed-to-lead, close rates, and customer satisfaction. </li><li>CRM + Pipeline Systems: Optimize workflows, stages, automations, templates, data hygiene, dashboards, and reporting. Lead future CRM evolution and integrations as we scale. </li><li>Team Orchestration: Manage a hybrid team environment-supporting internal staff plus remote VAs through clear SOPs, training, QA, and accountability. </li><li>Training Enablement: Build repeatable onboarding and training systems for customer care and marketing support roles. </li><li>Website + Tooling Oversight: Work with web developers and vendors on company websites, tracking, call routing, forms, analytics, and integrations. You don't have to code-but you must be fluent enough to drive outcomes. </li><li>Reporting That Leadership Uses: Reporting dashboards and weekly operating rhythms around lead volume, contact rate, appointment set rate, close rate, review velocity, reactivation performance, and ROI by market by channel, rinse and repeat. </li></ul> <p>What Success Looks Like (First 90-180 Days):</p> <ul> <li>Clean, consistent lead tracking and pipeline visibility across all branch locations </li><li>Faster response times and higher contact/appointment rates </li><li>Clear SOPs for Customer Care/VA functions with QA in place </li><li>Oversee CRM rollout throughout all branch locations across the company </li><li>CRM stages, automations, and reporting tightened up (less chaos, more clarity) </li><li>Website, forms, and call tracking producing reliable attribution-fewer ghost leads </li><li>A predictable weekly cadence where leadership gets answers without chasing </li></ul> <p>Pay and Benefits:</p> <ul> <li>Competitive Annual Base Salary based on experience. </li><li>Performance incentives tied to measurable outcomes (pipeline conversion, booked appointments, revenue impact). </li><li>Monday-Friday 8:00am -5:00pm with an hour lunch break. Occasional light work may be required on evenings and weekends during storm season. </li><li>Medical/Dental/Vision Benefits after 30 days of employment, first of the next month. </li><li>PTO Accrual after 30 days of employment. </li><li>401K after 6 months of employment </li></ul> <p>Requirements</p> <ul> <li>7 - 10+ years experience in a mix of marketing, analytics, operations, and systems leadership (home services strongly preferred) </li><li>Senior operations, growth, or revenue operations leadership </li><li>Strong CRM ownership (build, optimize, enforce) </li><li>Data-driven decision maker with strong analytical instincts </li><li>Experience managing vendors and hybrid teams </li><li>Comfortable in fast-moving, blue-collar / field-service environments (construction, roofing, home services strongly preferred) </li><li>Builder mindset: sees messy or broken systems and fixes them </li></ul> <p>Disclaimer: Shamrock Roofing & Construction provides equal opportunities to all, prohibiting discrimination based on race, color, religion, sex, national origin, age, disability, sexual orientation, and genetic information. As part of our onboarding process, the Company conducts a comprehensive background check, which includes a criminal history review and a Motor Vehicle Record (MVR) check. Offers are contingent upon the successful completion of these screenings and meeting our Company's driving standards and background criteria.</p>