<p>The Work Queue Monitor will support systems processes, training and operational performance. Oversee multiple work activities in operational processes. Displays extensive knowledge of SAP/ EWM related to the Work Queue. Accountable for extensive communication with operation Supervisors as workloads/priorities change so that resources can be effectively allocated and ensure customer service is not compromised. Serves as a supervisor within their specific area of responsibility for the shift.</p> <p>DUTIES & RESPONSIBILITIES</p> <p>Major responsibilities of the position are listed below. To perform the job successfully, the individual must be able to execute each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties, assignments and specific projects may be assigned at the discretion of executive management</p> <ul> <li>Participate in system training documentation and employee training and education. </li><li>Assist in all related SAP operations, document issues, serve as functional expert and educate all department leadership on processes in respective functional area </li><li>Ensures all department procedures are documented and utlized. </li><li>Responsible for providing feedback on profiling and developing training materials and procedures for department </li><li>Queue monitoring and work task movement/prioritization to maximize resource efficiency. </li><li>Use Warehouse Management system to monitor, manage and execute the release of floor picking, shipping and forklift driver workloads. </li><li>Assign workload priorities with a key understanding of an area's resources/capacity. </li><li>Process material shipment requests accurately and efficiently </li><li>Research, analyze and provide problem resolution to issues on replenishment, allocations, inventory control, bin status, product master set up and picking </li><li>Communicates effectively both horizontally and vertically maintaining two-way communications </li><li>Communicates department objectives and goals related to performance, safety and housekeeping. </li><li>Partners with peer supervisors to promote cross-departmental cooperation and ensure clear communication. </li><li>Work on the floor in a production role during non-peak performing manual labor as required </li><li>Communicate all change of workflow to floor operations leadership timely via phone, in-person, email and radio. </li><li>Other duties as assigned by warehouse operations </li></ul> <p>EDUCATION</p> <ul> <li>High school diploma or equivalent is preferred </li><li>Proficiency in Microsoft Office, </li><li>Strong WMS experience/SAP preferred </li><li>Strong organizational skills with the ability to consistently meet deadlines with accurate and detailed results. </li></ul> <p>EXPERIENCE</p> <ul> <li>2+ years of related experience </li><li>Possess exceptional communication skills (verbal and written) </li><li>Perform multiple tasks in a fast paced environment and consistently meeting deadlines with accurate and detailed results </li><li>Have the ability to use Microsoft Office for work organization, analysis and communication. </li></ul> <p>KNOWLEDGE, SKILLS & ABILITIES</p> <p>To perform the job successfully, an individual must be able to execute each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and ability required.</p> <p>KNOWLEDGE</p> <ul> <li>Computers - Knowledge of computer hardware and software, including applications and programming. </li><li>Customer and Personal Service - Knowledge of principles and processes for providing customer and </li></ul> <p>personal service. This includes customer needs assessment, meeting quality standards for services and</p> <p>evaluation of customer satisfaction.</p> <ul> <li>Computers - Knowledge of computer hardware and software, including applications and programming. </li><li>Mathematics - Knowledge of arithmetic, algebra, geometry, statistics and their applications. </li><li>Clerical - Knowledge of administrative and clerical procedures </li><li>English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. </li></ul> <p>SKILLS</p> <ul> <li>Time Management - Managing one's own time. </li><li>Mathematics - Using mathematics to solve problems. </li><li>Active Learning - Understanding the implications of new information for both current and future problem-solving and decision making. </li><li>Critical Thinking - Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. </li><li>Reading Comprehension - Understanding written sentences and paragraphs in work related documents. </li><li>Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. </li><li>Writing - Communicating effectively in writing as appropriate for the needs of the audience. </li><li>Coordination - Adjusting actions in relation to others' actions. </li><li>Judgment and Decision Making - Considers the relative costs and benefits of potential actions to choose the most appropriate one. </li><li>Speaking - Talking to others to convey information effectively. </li></ul> <p>ABILITIES</p> <ul> <li>Written Comprehension - The ability to read and understand information and ideas presented in writing. </li><li>Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). </li><li>Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences. </li><li>Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. </li><li>Oral Expression - The ability to communicate information and ideas in speaking so others will understand. </li><li>Mathematical Reasoning - The ability to choose the right mathematical methods or formulas to solve a problem. </li><li>Number Facility - The ability to add, subtract, multiply, or divide quickly and correctly. </li><li>Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense. </li><li>Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). </li><li>Information Ordering - The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations). </li><li>Wrist-Finger Speed - The ability to make fast, simple, repeated movements of the fingers, hands and wrists. </li></ul> <p>PHYSICAL DEMAND & WORK EFFORT</p> <ul> <li>Keying/typing, sitting, standing, walking. </li><li>Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials. </li><li>Constant mental and/or visual attention; the work is either repetitive or diversified requiring constant alertness in an office and retail environment. </li><li>The job is typically performed under comfortable working conditions; any disagreeable elements are generally absent during normal performance of the job. </li><li>Compliance with company attendance standards. </li><li>FLSA status: Hourly Non- Exempt. </li></ul> <p>EDUCATION</p> <ul> <li>High school diploma or equivalent is preferred </li><li>Proficiency in Microsoft Office, </li><li>Strong WMS experience/SAP preferred </li><li>Strong organizational skills with the ability to consistently meet deadlines with accurate and detailed results. </li></ul> <p>EXPERIENCE</p> <ul> <li>2+ years of related experience </li><li>Possess exceptional communication skills (verbal and written) </li><li>Perform multiple tasks in a fast paced environment and consistently meeting deadlines with accurate and detailed results </li><li>Have the ability to use Microsoft Office for work organization, analysis and communication. </li></ul> <p>KNOWLEDGE, SKILLS & ABILITIES</p> <p>To perform the job successfully, an individual must be able to execute each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and ability required.</p> <p>KNOWLEDGE</p> <ul> <li>Computers - Knowledge of computer hardware and software, including applications and programming. </li><li>Customer and Personal Service - Knowledge of principles and processes for providing customer and </li></ul> <p>personal service. This includes customer needs assessment, meeting quality standards for services and</p> <p>evaluation of customer satisfaction.</p> <ul> <li>Computers - Knowledge of computer hardware and software, including applications and programming. </li><li>Mathematics - Knowledge of arithmetic, algebra, geometry, statistics and their applications. </li><li>Clerical - Knowledge of administrative and clerical procedures </li><li>English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. </li></ul> <p>SKILLS</p> <ul> <li>Time Management - Managing one's own time. </li><li>Mathematics - Using mathematics to solve problems. </li><li>Active Learning - Understanding the implications of new information for both current and future problem-solving and decision making. </li><li>Critical Thinking - Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. </li><li>Reading Comprehension - Understanding written sentences and paragraphs in work related documents. </li><li>Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. </li><li>Writing - Communicating effectively in writing as appropriate for the needs of the audience. </li><li>Coordination - Adjusting actions in relation to others' actions. </li><li>Judgment and Decision Making - Considers the relative costs and benefits of potential actions to choose the most appropriate one. </li><li>Speaking - Talking to others to convey information effectively. </li></ul> <p>ABILITIES</p> <ul> <li>Written Comprehension - The ability to read and understand information and ideas presented in writing. </li><li>Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). </li><li>Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences. </li><li>Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. </li><li>Oral Expression - The ability to communicate information and ideas in speaking so others will understand. </li><li>Mathematical Reasoning - The ability to choose the right mathematical methods or formulas to solve a problem. </li><li>Number Facility - The ability to add, subtract, multiply, or divide quickly and correctly. </li><li>Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense. </li><li>Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). </li><li>Information Ordering - The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations). </li><li>Wrist-Finger Speed - The ability to make fast, simple, repeated movements of the fingers, hands and wrists. </li></ul> <p>PHYSICAL DEMAND & WORK EFFORT</p> <ul> <li>Keying/typing, sitting, standing, walking. </li><li>Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials. </li><li>Constant mental and/or visual attention; the work is either repetitive or diversified requiring constant alertness in an office and retail environment. </li><li>The job is typically performed under comfortable working conditions; any disagreeable elements are generally absent during normal performance of the job. </li><li>Compliance with company attendance standards. </li><li>FLSA status: Hourly Non- Exempt. </li></ul>