<p>Job Description:</p> <p>Job Title: Senior Technology Specialist</p> <p>Reports To: Director of Technology and/or Operations Technology Manager</p> <p>Location: East Haven High School Technology Department</p> <p>Education: Associates of Science Degree, Bachelor preferred</p> <p>Salary: $ 63,626.63 per year as listed in the Technician's contract</p> <p>The Senior Technology Specialist provides high level support of data systems, networking and</p> <p>communication infrastructure and systems interoperability. A valid motor vehicle driver's license is</p> <p>required.</p> <p>Experience:</p> <ul> <li>Demonstrated aptitude or competence for successful fulfillment of assigned performance </li></ul> <p>responsibilities</p> <ul> <li>Experience with student information systems (PowerSchool preferred) </li><li>Experience with trouble ticket and asset management systems </li><li>Experience with wired and wireless network configuration and troubleshooting </li><li>Experience with VolP phone systems </li><li>Experience with hardware platforms including Chromebooks, MacBooks, desktop and laptop </li></ul> <p>PCs, Apple TV, and large format displays</p> <ul> <li>Strong verbal and written communication skills </li><li>Ability to collaboratively in a team setting and independently when solving problems </li><li>Experience in a K-12 public education environment preferred </li><li>Experience with Google Workspace for Education administration preferred </li><li>Experience with security camera and video management systems preferred </li><li>Relevant industry certifications (e.g. CompTIA A+, Network+, Google Certified) preferred </li></ul> <p>Responsibilities:</p> <ul> <li>Technical Support and Escalations </li><li>Serve as the primary escalation point for complex technical issues that cannot be resolved by </li></ul> <p>front-line support staff</p> <ul> <li>Diagnose and resolve advanced hardware, software, network, and system problems across all </li></ul> <p>district locations</p> <ul> <li>Document troubleshooting procedures and solutions for recurring issues </li></ul> <p>Network, Infrastructure and Telecommunications</p> <ul> <li>Assist with configuration, maintenance, and troubleshooting of network equipment, servers </li></ul> <p>and virtualization platforms</p> <ul> <li>Provide hands-on support for the district IP phone system and security camera infrastructure </li><li>Support infrastructure projects and system upgrades as directed by the Operations </li></ul> <p>Technology Manager</p> <ul> <li>End-User Devices and Hardware </li><li>Manage Chromebook and laptop imaging, deployment and MDM configuration </li><li>Oversee hardware inventory, asset tracking, and equipment lifecycle processes </li><li>Support classroom technology including interactive displays and audio systems </li></ul> <p>Collaboration and Security</p> <ul> <li>Assist with content filtering, security incident response, and CIPA compliance </li><li>Provide guidance and informal mentorship to technology support staff </li><li>Participate in after-hours support rotation and emergency response as required </li></ul> <p>Evaluation: Performance of this job will be evaluated annually in accordance with provisions of the</p> <p>Board's policy on evaluation.</p> <p>Physical and Mental Demands/Work Environment</p> <p>The physical demands and environmental characteristics described here are representative of those</p> <p>that must be met by an employee to successfully perform the essential functions of this job.</p> <p>Reasonable accommodation may be made to enable individuals with disabilities to perform the</p> <p>essential functions.</p> <ul> <li>Ability to see and read objects closely, as wiring, labels on equipment, reading/proofreading </li></ul> <p>a report, using a computer monitor, filing and/or retrieving information from a filing system.</p> <ul> <li>Ability to hear normal sounds with background noise, as in using a telephone or radio, </li></ul> <p>distinguish verbal communication and communicate through speech, including using a radio.</p> <ul> <li>Ability to learn and acquire an understanding of new information, methodologies and </li></ul> <p>techniques and how they apply to school goals and operations.</p> <ul> <li>Ability to work in office or school setting (indoors and outdoors) subject to interruptions and </li></ul> <p>heavy work volume expectations.</p> <ul> <li>May be exposed to changing temperatures and weather, humidity, noise and dust. </li><li>Ability to get from one location in the office or work sites(s) to other locations in primary </li></ul> <p>office or work sites.</p>