<p>What to Expect</p> <p>As a Tesla Regional Service Manager, you will lead our service teams by fostering team development, overseeing day-to-day operations, and ensuring Tesla Service is well-prepared to exceed customer expectations. We are seeking a leader determined to revolutionize the service experience at Tesla and be part of an unprecedented chapter in automotive history. In this dynamic role, you will drive critical regional business programs, tackle complex challenges, and establish ambitious targets in alignment with Tesla's strategic vision. This role reports directly to our Director of Sales and Service. Given our rapid growth, your role will entail setting and achieving challenging objectives to transform automotive transportation. This opportunity empowers you to think innovatively and deliver exceptional results.</p> <p>What You'll Do</p> <ul> <li> <p>Achieve monthly and quarterly goals, ensuring excellence in customer service, team management, operations, and financial performance</p> </li><li> <p>Exceed customer expectations by actively engaging with existing and new customers, monitoring service trends, and implementing continuous improvements</p> </li><li> <p>Reinforce a culture of leadership and team excellence: training standards, career pathing, succession planning, talent acquisition and employee retention</p> </li><li> <p>Drive operational excellence by understanding and improving all aspects of service center performance and championing safety and efficiency</p> </li><li> <p>Manage finances, understand business metrics, and lead daily operations to achieve specific goals in quality, productivity, cost, and revenue</p> </li><li> <p>Act in the best interest of Tesla, demonstrating sound judgment, passion for the mission, and fostering a customer-focused culture</p> </li><li> <p>Develop technical acumen, acquire knowledge of all Tesla products, service systems, processes, and procedures</p> </li></ul> <p>What You'll Bring</p> <ul> <li> <p>Bachelor's degree or equivalent professional experience</p> </li><li> <p>Ability to travel up to 75%</p> </li><li> <p>Prior leadership experience in a service-focused industry; automotive expertise is not required</p> </li><li> <p>Experience leading teams of 100+ across large geography, preferred. Fully bilingual in both English and Spanish is required</p> </li><li> <p>Proven experience leading field, technical repair, or manufacturing teams in a fast-paced, technology-driven environment with strong customer facing responsibilities</p> </li><li> <p>Experience running complex processes using Lean or other techniques</p> </li><li> <p>Valid driver's license required</p> </li></ul> <p>Tesla is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to any factor, including veteran status and disability status, protected by applicable federal, state or local laws.</p> <p>Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.</p> <p>For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here). Please contact ADA@tesla.com for ADA related questions or to request ADA accommodations.</p> <p>Privacy is a top priority for Tesla. We build it into our products and view it as an essential part of our business. To understand more about the data we collect and process as part of your application, please view our Tesla Talent Privacy Notice .</p> <p>Regional Service Manager, South America</p> <p>Tesla participates in the E-Verify Program</p>