<p>Company Description</p> <p>Job Description</p> <p>We are seeking a dedicated Customer Service Representative to join our team in Bethalto, United States. As the first point of contact for our valued customers, you will play a crucial role in ensuring customer satisfaction and maintaining our reputation for excellent service.</p> <ul> <li>Answer incoming phone calls professionally and efficiently </li><li>Take accurate customer orders and input them into our system </li><li>Process cash transactions and handle payments securely </li><li>Provide exceptional customer service, addressing inquiries and resolving issues </li><li>Collaborate with team members to ensure timely order fulfillment </li><li>Maintain a clean and organized work environment </li><li>Assist with various tasks as needed, including food preparation and packaging </li><li>Lift and move items weighing up to 25 lbs. when required </li><li>Adapt to changing priorities and maintain flexibility in work schedule </li><li>Contribute to a positive team atmosphere and uphold company values </li></ul> <p>Qualifications</p> <ul> <li>Excellent communication skills, both verbal and written </li><li>Strong customer service orientation with a friendly and professional demeanor </li><li>Ability to multitask efficiently in a fast-paced environment </li><li>Basic computer proficiency for order entry and processing </li><li>Cash handling experience and basic math skills </li><li>Flexibility to work weekends, holidays, and various shifts as needed </li><li>Physical ability to stand for extended periods and lift up to 25 lbs. </li><li>Strong attention to detail and accuracy in order taking and processing </li><li>Ability to remain calm and composed under pressure </li><li>Team player with a positive attitude and willingness to learn </li><li>High school diploma or equivalent preferred </li><li>Previous customer service experience is a plus </li><li>Knowledge of the food service industry is beneficial but not required </li></ul> <p>Additional Information</p>