<p>Position Information</p> <p>Position Information (Default Section)</p> <p>EEO Statement</p> <p>Wright State University is an equal opportunity employer.</p> <p>Faculty Rank or Job Title Fee Payment and Deposit Coordinator Job Category: Classified (non-exempt) Department Bursar EEO number: 25C327 Position FTE</p> <p>100%</p> <p>Minimum Annual or Hourly Rate $18.54 Salary Band: CS 16 Job Summary/Basic Function:</p> <p>Customer service position with the responsibility of processing payments to student and departmental accounts, and to reconcile payment activity to ensure appropriate application and disbursement of funds.</p> <p>Minimum Qualifications</p> <p>A high school diploma or GED and four years (FT) of related work experience, or two years of post-secondary education and two years of (FT) related work experience, OR a bachelor's degree in a related field and one year (FT) of related work experience. Excellent verbal communication skills. Budget management experience required. Ability to calculate whole numbers, decimals, fractions, percentages, simple and compound interest. Considerable knowledge and skills to utilize current office equipment and a variety of complex software packages.</p> <p>Preferred Qualifications Essential Functions and percent of time:</p> <p>I. Cash Control and Balances (25%)</p> <p>Balances vault cash on a daily basis and reports any discrepancies to immediate supervisor. Buys/sells cash to maintain appropriate level of vault cash based on processing cycle and initiates currency/change orders with bank as needed. Maintains control of cash advances, including training departments on procedures for advances and monitoring the return of the advances or required receipts. Performs and/or reviews daily scanned checks to confirm that file balances with Banner input.</p> <p>II. Fee Payment and Deposit Processing (40%)</p> <p>Primary individual responsible for processing student and non-student transactions received by mail, drop box, from the Attorney General and Student Loan Collections staff. This includes the processing of cash, checks and credit cards. Processes and authorizes credit card transactions through TouchNet Payment Gateway to maintain PCI compliance standards. Balances daily activity and prepares deposit for armored truck pickup. In addition, process checks through the check scanner and resolves any data issues with check information. Responsible for opening, recording, processing and distributing items placed in the night drop boxes. The information is recorded for security and statistical purposes. Serves as the primary bank contact to resolve credit card charge back issues. Prepares stop payment requests for refunds not received by students and follows up to ensure the proper reissuing of funds. Assists staff in correcting processing errors including canceling charges and voiding transactions when necessary.</p> <p>Essential Functions and percent of time (cont'd):</p> <p>III. Account Reconciliation and Student Account Analysis (20%)</p> <p>Performs monthly reconciliation of charge card activity between Banner, TouchNet and the bank totaling over $15 million annually. Monthly reconciles the ACH deposits and returns for Alternative loan funds disbursed to student accounts by the Office of Financial Aid. Reconciles daily electronic payment activity between TouchNet and Banner. Reviews exception report in TouchNet and resolves any outstanding issues. Investigates posting problems with all Touchnet modules including Payment Gateway, Bill Payment and Marketplace. Provides support to multiple staff with reconciliation issues with the departmental Marketplace store. On a weekly basis, runs various queries to review accounts for inaccuracies such as: open credit balances on charge detail codes which need to be unapplied and reapplied to original charge, failed scheduled debit card transactions which need to be deleted so system does not repeatedly attempt to process. Compares daily Banner reports to the General Ledger to ensure that feeds are accurate and, if not, engages supervisor for assistance in determining resolution to the issue.</p> <p>Analyzes and interprets highly detailed, technical student account information in Banner and TouchNet Bill Payment systems. Presents the material in a concise, accurate, professional manner to students/staff/public in response to requests for information. Interprets and enforces university and departmental policies. Handles confidential and highly sensitive information in a prudent manner in accordance with university policies and Federal/State/Industry regulations including, but not limited to the Family Educational Rights and Privacy Act, Red Flag Identity Theft Regulations and Payment Card Industry Data Security Standards (PCI-DSS).</p> <p>IV. Customer Service & Miscellaneous (15%)</p> <p>Assists with answering phones for the Bursar office main phone line and supplies information requiring a detailed knowledge of university policies and procedures. Recommends procedural changes to improve efficiencies within the department. Performs and/or reviews the scanning of documents into Banner Web Extender. Gathers and records information or performs other functions/services or reports where interpretation of data is needed. Maintains various statistics such as mail received and night drop activity. Performs other related duties as assigned by supervisor.</p> <p>Non-Essential Functions and percent of time: Working Conditions</p> <p>Work is performed in an office setting with appropriate climate control. Occasional early morning, evening or weekend work may be required. Position utilizes memory for details where critical thinking, adaptability and creative problem solving skills are important.</p> <p>Due to the nature of the position a physical presence is needed in the office to complete tasks. Remote work opportunities are limited. Wright State University, an equal opportunity/affirmative action employer, is committed to an inclusive environment and strongly encourages applications from minorities, females, veterans and individuals with disabilities.</p> <p>To preserve the safety and security of the campus community and to maintain the integrity of university operations, it is the policy of Wright State University before making an employment offer conduct various background checks, such as a criminal record, credit history when job related and/or education verifications. Additionally, an administrative review shall be conducted whenever the university learns that an employee is charged with or convicted of a crime (except for minor vehicle violations). Frequently asked questions related to background checks may be found on the Human resources website at http://www.wright.edu/human-resources.</p> <p>Effective July 1, 2017, per Policy 7230 Wright State University is tobacco-free. Tobacco use, including the sale, advertising sampling and distribution of tobacco products and tobacco related items is prohibited in all university facilities, on all university owned or leased grounds, university owned or operated residence halls and apartments, and at all university sponsored events regardless of location. Tobacco use is also prohibited in all university vehicles or on any equipment owned, leased or operated by Wright State University. This policy applies to anyone on campus including students, faculty, staff, visitors, consultants, vendors, patients, volunteers, and contractor employees.</p> <p>Special Instructions to Applicants Posting Date 08/25/2025 First Consideration Date: Closing Date Open Until Filled Yes</p>