<p>Animal Care Hospital of Walnut Creek is hiring a full-time front-desk receptionist to be the first point of contact for our veterinary clients, playing a crucial role in setting the tone for their visit. We are looking for a customer service professional who excels in a fast-paced environment, communicates clearly, and is passionate about animal care.</p> <p>What to Expect</p> <p>As you join our team, expect to be supported in your work and home life with:</p> <ul> <li>A comprehensive benefits package, including medical, dental, and vision insurance </li><li>Paid time off and a 401(k) plan for full-time employees </li><li>Professional development opportunities </li></ul> <p>Salary: $18-$25 per hour</p> <p>Schedule: Wednesday, Thursday, Friday and Saturday, 4x10hour days. Subject to change due base on hospital needs</p> <p>Key Responsibilities: </p> <ul> <li>Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms. </li><li>Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments. </li><li>Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups. </li><li>Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior. </li><li>Assist in maintaining cleanliness and organization to ensure a positive client experience. </li></ul> <p>Qualifications:</p> <ul> <li>Previous experience as a veterinary receptionist or medical office assistant preferred </li><li>Strong organizational and multitasking skills </li><li>Ability to maintain a calm, professional, and positive demeanor </li></ul> <p>#CSR</p>