<p>Provide reliable technical assistance to internal and external customers. You will provide professional coverage of Technical Support Helpdesk with a specific focus on PLC-controlled machines and subsystems. You will support focus on accuracy, timely feedback, and customer satisfaction. You will drive timely identification, investigation, resolution, root cause analysis and replication of technical issues. You will build internal relationships to expedite complicated cases. You will develop broad understanding of customer needs. You will support the knowledge-sharing mindset, methodology, and tools. You will help develop Technical Support processes. You will ensure proper documenting and recording of all activity and communication. You will address systemic coordination issues.</p> <p>Key Responsibilities</p> <ul> <li>Be part of a team that is solving complex technical problems for external customers </li><li>Troubleshoot issues related to proprietary software running sortation systems in distribution/fulfillment centers </li><li>Document details pertaining to issues being worked on </li><li>Create and provide training </li><li>Debug software defects and analyze software source code </li><li>Develop software improvements </li><li>Test and implement software changes </li><li>Create root cause analysis documents </li></ul> <p>BENEFITS OF WORKING FOR HONEYWELL</p> <p>In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer-subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information visit: click here</p> <p>The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates.</p> <p>YOU MUST HAVE</p> <ul> <li>Bachelor's degree from an accredited institution in a technical discipline such as science, technology, engineering, mathematics </li><li>At least one year of experience troubleshooting electrical issues </li><li>At least one year of experience reading, reviewing and interpreting electrical schematics </li><li></li></ul> <p>WE VALUE</p> <ul> <li>Bachelor's degree in Engineering or Computer Science </li><li>Experience in the automation/material handling industry is preferred </li><li>Ability to mentor/educate Engineers </li><li>Ambitious and able to work with little supervision </li><li>Customer facing experience </li><li>Experience in the automation/material handling industry </li><li>Ability to focus on relevant information and identify and execute on key details </li><li>Experience with C programming languages </li><li>Experience programming and installing Allen-Bradley/Siemens/Modicon/Lenze PLCs </li><li>Experience with SQL, creating queries, and data analysis </li><li>Experience with VFDs, electric motors, and sensing devices </li><li>Experience programming and installing Panel View (HMI) </li><li>Ability to consistently make and execute timely decisions </li><li>Ability to quickly analyze, incorporate, and apply new information and concepts </li><li>Excellent interpersonal, verbal & written communication skills </li><li>Demonstrated experience with Knowledge Management & Call Center Management </li><li>Good administration skills </li><li>Ability to multitask </li></ul>