<p>Skill: Cyara IVR Test Automation Engineer</p> <p>Must Have Technical/Functional Skills:</p> <ul> <li>Minimum 5 years of experience in contact center related technologies and experience in testing any IVR platform (manual / Cyara). </li></ul> <p>Good understanding of below contact center concepts:</p> <ul> <li>IVR, Bots, Routing, CTI, Agent Desktop, Dialers, WFM. </li><li>Excellent communication and inter-personal skills </li></ul> <p>Roles & Responsibilities:</p> <ul> <li>Design, develop, execute and maintain automated test scripts for the IVR system. </li><li>Verify and validate performance and reliability of the IVR system. </li><li>Good understanding of Software Testing Lifecycle (STLC). </li><li>Work closely with the development team to ensure defects are closed timely manner. </li><li>Good understanding of Cyara Velocity, Cruncher and Pulse modules. </li><li>Develop and document test plans. </li><li>Ensure world class customer experience </li></ul> <p>Salary Range - $115,000-$118,000 a year</p> <p>TCS Employee Benefits Summary:</p> <ul> <li>Discretionary Annual Incentive. </li><li>Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. </li><li>Family Support: Maternal & Parental Leaves. </li><li>Insurance Options: Auto & Home Insurance, Identity Theft Protection. </li><li>Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement. </li><li>Time Off: Vacation, Time Off, Sick Leave & Holidays. </li><li>Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing. </li></ul>