<p>If you're looking for the chance to learn, grow, and make a contribution to the community, look at employment opportunities with Full Sail University. You'll find your choice of career opportunities, great benefits, an environment that welcomes and values creativity, and a work experience that is both challenging and rewarding!</p> <p>Product Analyst (PA) works within the IMT organization and with various departments around the enterprise, to ensure that development projects are documented with high quality user instructions. This role is critical to the product management process; ensuring detailed business requirements are written and accompanied by wireframes/design specifications, for approval by the project team/project managers and stakeholders.</p> <p>Essential Duties and Responsibilities:</p> <ul> <li>PM analyst will create operating instructions, how-to manuals, assembly instructions, and "frequently asked questions" pages to help technical support staff, students, faculty and administration staff. </li><li>PM analyst will lead and facilitate meeting solutions management, quality assurance, and customer service to improve the end-user experience through solution design changes. </li><li>PM analyst will work independently, engaging with developers and quality assurance to manage the flow of information among project workgroups during development and testing. </li><li>PM analyst must be able to understand complex information and communicate the information to people with diverse professional backgrounds. </li><li>Able to work with little supervision to create proper requirements which reduce re-work after the sprint cycle is complete, thereby ensuring functional design descriptions are properly conveyed to the programmers and integrated into the QA process. </li></ul> <p>Other Responsibilities:</p> <ul> <li>Applying their knowledge of the solution, PM analyst may serve as part of a team conducting usability studies to help improve the design of a product that is in the prototype stage or managing roadmap features. </li><li>PM analyst may conduct research on their topics through personal observation, library and Internet research, and discussions with technical specialists. </li><li>PM Analyst will create and execute communication plans and engage product end users to solicit and formulate product ideas that can turn into roadmap features. </li><li>PM analyst must be comfortable with hardcopy documentation tools as well as interactive technologies to blend text, graphics, multidimensional images, sound, and video. </li><li>Knowledge of CSS and html is preferred. </li></ul> <p>Supervisory Responsibilities:</p> <p>No</p> <p>Competencies:</p> <ul> <li>Ability to lead meetings, webinars or presentation sessions with end-users. </li><li>Ability to select the appropriate writing style for different projects and audiences </li><li>Ability to determine the needs of end users of technical documentation </li><li>Ability to study product samples and talk with product designers and developers </li><li>Ability to organize and write supporting documents for products </li><li>Ability to select appropriate medium for message or audience, such as manuals or online videos </li><li>Ability to standardize content across platforms and media </li><li>Ability to gather usability feedback from customers, designers, and manufacturers </li><li>Ability to revise documents as new issues arise </li><li>With guidance, ability to document internal application documentation, such as API's, data formats, etc. </li><li>Good communication skills, especially writing skills </li><li>Excellent organizational skills </li><li>Ability to work independently </li><li>Participatory approach to team work </li><li>Understanding of waterfall and agile development processes </li><li>Ability to juggle many small and important projects </li></ul> <p>Education and/or Experience:</p> <ul> <li>Associates or Bachelors Degree required </li></ul> <p>Computer/Equipment Skills:</p> <ul> <li>Basic knowledge of web development processes & technologies </li><li>Basic to intermediate knowledge of desktop and mobile environments </li><li>Good grasp on multimedia documentation tools and techniques </li><li>Basic to Intermediate knowledge of css preferred </li></ul> <p>Environmental Factors/Physical Demands:</p> <p>Some overtime during important projects.</p> <p>The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed, as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.</p> <p>Full Sail is an Equal Opportunity Employer.</p>