<p>Benefits:</p> <ul> <li>401(k) </li><li>401(k) matching </li><li>Bonus based on performance </li><li>Employee discounts </li><li>Flexible schedule </li><li>Health insurance </li><li>Training & development </li></ul> <p>Plumbing Careers at Benjamin Franklin Plumbing</p> <p>Do you value professionalism and punctuality? Do you want to work with the best professionals in the plumbing industry? Then you could be a candidate for Benjamin Franklin Plumbing! If you are an individual who values a rewarding career and would like your customers to be genuinely satisfied, you may be a match for our team. Please note that this a semi-remote position. Candidates must be residents or willing to relocate within our service area in Colorado.</p> <p>JOB SUMMARY</p> <p>This position dispatches all service calls to ensure maximum scheduling efficiency without compromising client satisfaction.</p> <p>JOB DUTIES</p> <ul> <li>Manages the dispatch board to keep field personnel on the move, servicing clients and generating revenue </li><li>Makes every effort to compress call scheduling to effectively maximize productivity and revenue </li><li>Notifies clients ahead of time without fail if the Plumber is not going to arrive at their home within the scheduled time window </li><li>Re-schedules appointment times at client's convenience as necessary </li><li>Communicates with the Purchasing and Warehouse Coordinator to help arrange efficient delivery of parts to Plumber </li><li>Strictly adheres to the Dispatching for Profits Priority Service Schedule, to ensure the "Right" Plumber is sent to the "Right" appointment </li><li>Shares responsibility to ensure that all Plumbers arrive at their designated appointments on time </li><li>Debriefs with Plumbers upon completion of jobs to identify any outstanding client satisfaction issues </li><li>Enters equipment type and age information for systems into SuccessWare </li></ul> <p>MINIMUM REQUIREMENTS</p> <ul> <li>Applicants must be residents or willing to relocate within our service area in Colorado. </li><li>High school diploma or equivalent required </li><li>Must have good computer software skills </li><li>Prior customer service experience preferred </li></ul> <p>Flexible work from home options available.</p>