<p>Customer Care Specialist - Wholesale Horticulture (Full-Time)</p> <p>Location: Gurnee IL</p> <p>Company: Devroomen Bulbs</p> <p>Join Our Team and Help Us Make the World Bloom</p> <p>We're looking for a Customer Care Specialist to join our team in the wholesale flower bulb and horticulture industry. If you thrive in a fast-paced, detail-oriented environment and love working with people, this is the role for you!</p> <p>This full-time position supports our professional customers - landscapers, growers, and garden centers - across the country. You'll be an essential part of a small, collaborative team that takes pride in high-quality service, relationships, and reliability.</p> <p>Responsibilities</p> <ul> <li>Provide exceptional customer service via phone and email </li><li>Manage incoming calls and route inquiries professionally </li><li>Support B2B customers with order status, product information, and issue resolution </li><li>Identify upsell opportunities through customer relationships </li><li>Collaborate with sales and production teams to resolve inventory or order issues </li><li>Prepare and mail sales materials, bid books, and promotional content </li><li>Maintain accurate customer records and perform general administrative tasks </li><li>Assist walk-in and online customers with professionalism and a friendly attitude </li></ul> <p>Requirements</p> <ul> <li>Strong verbal and written communication skills </li><li>Excellent customer relationship and problem-solving abilities </li><li>Proficiency in Microsoft Office (Excel, Word, Outlook) </li><li>Detail-oriented and organized with the ability to multitask </li><li>Experience in B2B sales or customer service is preferred </li><li>Professional, reliable, and a positive "can-do" attitude </li><li>Must pass a background check </li></ul> <p>What We Offer</p> <ul> <li>A supportive, team-driven work environment </li><li>Opportunities for career growth and advancement </li><li>Work that connects you to nature and horticulture </li><li>Competitive pay and recognition for your contributions </li><li>A company that values quality, integrity, and people </li><li>A generous benefit package </li></ul> <p>Ready to Grow with Us?</p> <p>We'd love to meet you if you're passionate about helping customers and excited to be part of a company where your work matters.</p> <p>Apply Now - Help us grow beautiful landscapes, one customer at a time.</p> <p>Accessibility: If you need an accommodation as part of the employment process please contact Human Resources at</p> <p>Phone: (859) 817-2258</p> <p>Email: HR@hollandroofing.com</p> <p>Equal Opportunity Employer, including disabled and veterans.</p> <p>If you want to view the Know Your Rights: Workplace Discrimination is Illegal poster, please choose your language: English - Spanish - Arabic - Chinese</p> <p>English - Spanish - Chinese</p> <p>If you want to view the Pay Transparency Policy Statement, please click the link: English</p> <p>To see other positions, click here.</p>