<p>EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. Category Customer Service Description</p> <p>SUMMARY</p> <p>As a Customer Success Representative, you serve as a primary point of contact for KMC Controls' customers, ensuring satisfaction through proactive communication, order management, and problem resolution. This role supports the Customer Success, Technical Support, Training, Sales, Production, and Shipping departments by managing inquiries, coordinating with internal departments, and maintaining a positive, professional customer experience from order placement through post-sale support.</p> <p>ESSENTIAL DUTIES AND RESPONSIBILITIES</p> <p>Include the following. Other duties may be assigned. The below statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and requirements of personnel as classified. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p> <ul> <li>Manage customer orders from entry through fulfillment, ensuring accuracy and timely delivery. </li><li>Respond promptly to customer inquiries via phone, email, or CRM system. </li><li>Provide product information, pricing, and order status updates. </li><li>Collaborate with production, shipping, and technical support teams to resolve customer issues. </li><li>Document and track customer interactions in the company's CRM system. </li><li>Monitor account activity and identify opportunities for improved customer experience or process efficiency. </li><li>Support sales initiatives by assisting with quotes, returns, and product availability checks. </li><li>Maintain an up-to-date understanding of KMC Controls products, systems, and services. </li></ul> <p>Position Requirements</p> <p>QUALIFICATIONS</p> <p>To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p> <p>EDUCATION and/or EXPERIENCE</p> <ul> <li>A High School diploma or GED along with a minimum of 2-years' experience in either a Customer Service or Account Management field. </li><li>Associate degree in Business Administration, Communications, or related field; or equivalent experience. </li><li>Minimum of 2 years of experience in customer service, inside sales, or account support-preferably in a manufacturing or technology environment. </li><li>Experience using ERP (Enterprise Resource Planning) and CRM (Customer Relationship Management) systems preferred. </li></ul> <p>LANGUAGE SKILLS</p> <p>Ability to read and comprehend simple instructions, short correspondence, and part aid prints. Ability to enter production using Epicor MES. Ability to effectively present information in one-on-one discussion with supervisor and Co-workers</p> <p>MATHEMATICAL SKILLS</p> <p>Ability to add, subtract, multiply and divide in all units of measure using whole numbers, common fractions, and decimals. Ability to compute rate, ratio and percent.</p> <p>REASONING ABILITY</p> <p>Ability to apply commonsense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.</p> <p>COMPUTER SKILLS</p> <p>Proficient in Microsoft Office Suite: Outlook, Word, Excel, PowerPoint.</p> <p>PHYSICAL DEMANDS</p> <p>The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p> <p>The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to type, write, talk and hear.</p> <p>WORK ENVIRONMENT</p> <p>The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p> <p>Full-Time/Part-Time Full-Time Position 2025 Customer Success Representative Number of Openings 1 Exempt/Non-Exempt Exempt Location Kreuter Engineering Co Inc About the Organization For over 50 years, KMC Controls has helped facilities achieve higher levels of energy efficiency and indoor environmental quality by automating and controlling building systems. KMC Controls is an independent American manufacturer of building automation solutions for system integrators, system distributors, and OEM partners.</p> <p>KMC is dedicated to:</p> <ul> <li>Building automation solutions that are easy to purchase, install, and use </li><li>Providing open, secure, and scalable systems </li><li>Facilitating reductions of energy consumption and operating costs </li><li>Increasing occupant comfort and productivity </li></ul> <p>Our Mission</p> <p>Innovative and intuitive solutions; responsive and supportive people.</p> <p>Our Vision</p> <p>KMC Controls will provide innovative, easy-to-use building management and automation solutions. We will be known for our market focus, creativity, and dedicated, passionate employees.</p> <p>Made in the USA</p> <p>KMC Controls building automation devices are designed and manufactured in the U.S.A. under the ISO-9001: 2008 registered quality system. KMC partners enjoy a comprehensive 5-year product warranty and unparalleled post-sales support.</p>