<p>What You'll Do:</p> <p>As a Market Manager, you will maximize the profitability of a Valvoline Instant Oil Change market by developing a team to deliver a preferred customer experience. The Market Manager is responsible for the overall performance of Service Centers across multiple Areas. Market Managers support the operations and growth of their Areas by identifying leaders within VIOC and external candidates capable of managing all aspects of an automotive service business and assisting them in creating a fun, performance-driven culture aligned with VIOC's vision and values.</p> <p>How you'll make a difference:</p> <ul> <li>Build a high-performance team capable of differentiating VIOC's service experience from all other service providers. Identifying talent and teaching Area Managers to build, manage, and motivate a highly successful team while reducing turnover. Lead succession planning and employee development to ensure all locations have bench strength and high performing employees. </li><li>Lead deployment of Super-Pro operating system and processes in VIOC, including: A) Assessing and creating performance and measurement targets through needs analysis. B) Manage and implement training systems (make improvement recommendations for process redesign as needed). C) Provide process expertise, instruction, and support (serve as the process expert, instruct in process technique, provide support for problem-solving, deploy support for problem-solving, act as a resource). D) Monitor the effectiveness of process within the organization (relate the process to organizational strategy, manage interfaces with other processes, obtain needed resources, lobby for process goals, drive major change when needed, and assist in conflict resolution). </li><li>Monitor key performance indicators (same-store sales growth, customer and EE OSAT, labor, product costs, expenses, etc. for adverse changes and take corrective action when required, conflict resolution). Recommend and implement revisions in the structure, systems, or services of VIOC's company-operated system, as necessary, to take strategic advantage of changes in the competitive environment. </li><li>Establish operational goals for each direct report, including profit, OSAT (customer experience), service failures, and safety. Write and implement programs to assist in meeting these goals. </li><li>Write, approve, and oversee the implementation of development plans, including improvement or closure of poor-performing service centers, new center build-out, entry into new markets, and acquisitions as appropriate. Assist in approving changes in standard building designs. </li><li>Direct the implementation of training programs for service center personnel, including both technical and business training. Assist in approving and implementing in-store operating procedures. Ensure that information systems for company stores are both effective and efficient. </li><li>Audit and implement EH&S initiatives. </li><li>Other duties and responsibilities as determined by Valvoline from time to time in its sole discretion. </li></ul> <p>What you'll need to succeed:</p> <ul> <li>Bachelor's degree (work experience may replace formal education) </li><li>Minimum of 3-5 years of multi-unit retail management experience with a demonstrated track record of success in building teams and financial metrics that meet or exceed expectations </li><li>SuperPro training through SCM role </li><li>Must have a valid driver's license and a driving record acceptable to the Company and its insurers, subject to verification by the Company at its discretion </li><li>Drive profitable growth </li><li>Alignment and accountability </li><li>Create a high-performance culture </li><li>Consistent demonstration of the ideal team player virtues - humble, hungry, smart </li><li>Must have full body mobility and be able to twist, turn, bend at the waist, squat, and go up and down stairs </li><li>Use of various automotive mechanical tools and POS computer system </li></ul> <p>Your Path to Valvoline</p> <p>Valvoline provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.</p> <p>Join us in revolutionizing the automotive aftermarket industry while enjoying competitive benefits, a supportive work culture, and opportunities for advancement. Apply now and become an integral part of our journey at Valvoline.</p> <p>The Company endeavors to make its recruitment process accessible to any and all users. Reasonable accommodations will be provided upon request to applicants with disabilities to facilitate equal opportunity throughout the recruitment and selection process. Please contact Human Resources at 1.833.VVV.Report or email ECC@valvoline.com to request reasonable accommodation during any point in the recruitment and selection process. The contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.</p> <p>Application Instructions</p> <p>Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!</p>