<p>About the role</p> <p>The Collections Analyst I is responsible for collecting on past due receivables by working with customers, sales and other internal departments to resolve all issues preventing timely customer payment. This position requires time-management and basic analytical and problem-solving skills.</p> <p>What you'll be doing</p> <ul> <li>Monitor accounts receivable to reduce DSO and minimize late payments and bad debt. </li><li>Analyze customer accounts on an as-needed basis to prioritize collection efforts. </li><li>Support/Deliver improvements to enhance customer satisfaction. </li><li>Proactively make collection contacts via email and/or phone and follow up according to departmental guidelines. </li><li>Send invoices and statements upon request, confirm payments, monitor invoice status on customer portal where applicable. </li><li>Raise disputes as needed/when appropriate. </li><li>Provide additional information to the dispute management team as needed to help resolve disputes. </li><li>Recognize customer needs and respond in a timely manner. </li><li>Collaborate with internal associates to resolve disputes and issues regarding customer accounts. </li><li>Prepare and review accounts receivable analytical reports monthly to provide guidance on past due balances. </li><li>Drive to achieve and support team in achieving individual and team performance targets by metrics. </li><li>Research and provide direction to Treasury team to apply open credits and payments when applicable. </li><li>Maintain invoice status detail in SAP. </li><li>Understand and adhere to policies and procedures. </li><li>Work on several different tasks or projects at one time. </li><li>Out-of-state travel possible. </li><li>Partner with business leaders to deliver services that support company objectives and that are consistent with Winning Together values. </li><li>Embrace and support Computacenter's mission and core values. </li></ul> <p>What you have</p> <ul> <li>Legally eligible to work in the United States. </li><li>High school diploma or equivalent; Bachelor's Degree in Accounting, Finance, Business or related field preferred. </li><li>Minimum of 1-3 years of experience in B2B Collections. </li><li>Strong attention to detail and emphasis on accuracy. </li><li>Excellent analytical skills, including account reconciliation and problem-solving ability. </li><li>Ability to work efficiently and productively, ability to prioritize and work independently or with minimal supervision. </li><li>Excellent verbal, written and interpersonal communication skills. </li><li>Demonstrated ability to provide excellent customer service. </li><li>Highly motivated to meet personal, team, and corporate goals. </li><li>Willingness to learn: Shows a personal commitment to training and development. </li><li>Good computer software skills (MS Excel/Word/Outlook), SAP experience a plus. </li><li>Flexibility to work overtime when required. </li></ul> <p>What you can expect</p> <p>There's so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, we provide an attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind.</p> <p>About us</p> <p>Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our world-renowned customers to source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business. We're a public company quoted on the London FTSE 250 (CCC.L) and employ over 20,000 people worldwide. In the US, we support some of the country's best-known businesses with regional hubs in San Francisco and Irvine, CA; Norcross, GA; Plano, TX; and New York City; and Integration Centers in Silicon Valley and Atlanta.</p>