<p>Under the direction of the Central Billing Office leadership, the payment poster will be responsible for posting EFT insurance payments, posting patient payments, reconciling patient accounts, verifying self-pay credits, refunding patients, and other tasks related to payment posting. Billing analyst is responsible for addressing billing issues and prioritizing work assignments based on project and support requirements. The Billing Analyst will create and maintain comprehensive project documentation and develop spreadsheets, diagrams, and process maps to document needs, and serve as a point of contact for billing issues, reports, and data analysis. They will be responsible for advising management on process improvement, and executing well-thought-out solutions to improve CBO billing efficiencies. This includes strategizing with other stakeholders on how to best align IT systems with CBO objectives.</p> <p>Essential Job Functions:</p> <ul> <li>Posting of EFT insurance payments and patient payments. </li><li>Ability to reconcile patient accounts. </li><li>Identify and process patient refunds. </li><li>Mentors CBO colleagues in the development of Cerner application and project management knowledge for successful completion of daily tasks </li><li>Be responsible for managing increasingly complex individual projects or work streams within the defined scope of the overall project </li><li>Configure, build, test, and support the Cerner implementation at Sturdy Memorial Associates and independent physician offices </li><li>Design processes with representatives from clinical or financial operations to ensure technology supports business processes </li><li>Independently manages your work to complete tasks based on clearly defined project milestones </li><li>Identify and escalate any issues/problems/delays that may adversely impact the project </li><li>Achieve in depth knowledge of respective Cerner application and stay current with new application functionality and enhancements </li><li>Coordinates all department preparations to support the adoption and implementation of software applications, systems reporting, and related software interfaces </li><li>Acts as a liaison with all the practices using Cerner software application </li><li>Provides Cerner system support training to the CBO & practice receptionists </li><li>Conducts regular meetings with CBO/receptionist staff to determine future system needs towards achieving greater efficiencies </li><li>Prepares and maintains documentation, including analysis, design, programming, standards, procedures, and user guides </li><li>Create and maintain Learning Home Dashboards, Training Materials, and Curriculum for CBO roles </li><li>Conduct trainings and perform all associated tasks within the Learning Management System to schedule trainings or document test outs </li><li>Maintain Cerner training environment </li><li>Communicates with staff and practices daily, makes decisions and monitors the progress of projects assigned by Director of Billing </li><li>Serves as a point of contact for CBO teams and Practice Registration Support in completing registration fields correctly </li><li>Coordinates internal resources with third parties/vendors for the flawless execution of multiple projects </li><li>Ensures that all projects are delivered on-time, within scope and within budget </li><li>Assist in the definition of project scope and objectives with CBO leads, involving all relevant internal stakeholders and ensuring technical feasibility </li><li>Establishes and maintains relationships with all third parties/vendors for important payer billing updates and prepares SRs for Cerner when changes are required. </li><li></li></ul> <p>Required Qualifications and Skills:</p> <ul> <li>Minimum 3 years of information systems experience, preferably in healthcare and with Cerner </li><li>Medical billing background with an emphasis on payment posting. </li><li>Ability to exercise discretion and independent judgment with respect to workflow design, issue escalation, and other projects that support business needs </li><li>Experience managing multiple, concurrent projects </li><li>Proven record of producing quality deliverables and completing projects on time </li><li>Strong written communication skills, including project documentation and technical writing •Strong verbal communication skills while interacting with team members, end users and other departments throughout the organization </li><li>Demonstrated analytical and problem solving skills </li><li>Ability to be a team player; flexible, friendly, congenial and enthusiastic </li><li>Proficiency in Microsoft Office Products including Word, Excel, and PowerPoint </li><li>Physical demands include ability to sit more than six hours per day. </li><li>Ability to communicate via telephone, orally, and hear conversation more than 50% of the time. </li><li>Upper extremity demands include ability to perform data entry with repetitive hand movement, and visual concentration at video display terminal, to review and enter data. </li><li>Sturdy Health employees must be able to readily adjust to change, handle a rapid-paced environment and the stresses associated with that, while continuing to provide high-quality, efficient service. </li></ul> <p>Preferred Qualifications and Skills:</p> <ul> <li>Cerner System Experience </li><li>Possesses strong self-organizational skills </li><li>Is proficient in Excel </li><li>Effective communicator with staff and leadership </li><li>Detail oriented </li></ul> <p>Education/Training</p> <ul> <li>Associates Degree Business Preferred </li><li>Project Management background desired </li><li>Cerner or other EMR Certifications </li></ul> <p>Licenses/Certification</p> <p>EMR or IT certifications helpful but not required.</p> <p>Reports to: Billing Supervisor</p> <p>Manages: N/A</p> <p>AGE AND DIVERSITY RELATED CRITERIA:</p> <p>Consistently treats patients, colleagues and visitors with the dignity and respect, while being sensitive to the differing needs of all age groups, backgrounds, characteristics and cultures.</p> <p>ABILITY TO FULFILL JOB EXPECTATIONS: Must have the ability to the perform essential functions of the position, including required work hours, locations and physical demands, without posing a direct threat to the health and safety of themselves or other individuals in the work place, and with or without reasonable accommodation.</p> <p>PHYSICAL DEMANDS: 40 hours per week. Light weight activities. Sitting for more than 5 hours</p> <p>Sturdy Memorial Hospital is an equal employment opportunity employer. There is no discrimination because of race, color, creed, age, gender, sexual orientation, national origin, veteran status or disability.</p>