<p>Customer Relations Manager (CSI Manager)</p> <p>Location: Jerry Seiner GMC - South Jordan, UT</p> <p>Join the Seiner Team - Where Customer Experience Comes First!</p> <p>Are you passionate about creating exceptional customer experiences? Jerry Seiner GMC in South Jordan is looking for a driven, people-focused Customer Relations Manager to lead our customer satisfaction initiatives and be the face of our dealership's CSI (Customer Satisfaction Index) efforts.</p> <p>In this role, you'll be the dealership's goodwill ambassador-collaborating with department leaders, enhancing our post-sale follow-up programs, and ensuring every guest receives world-class treatment. If you're motivated by making a positive impact and thrive in a fast-paced, team-driven environment, we want to hear from you!</p> <p>What You'll Do:</p> <p>Customer Experience & Delivery</p> <ul> <li>Own the CSI Process: Lead the dealership's customer satisfaction strategy and drive performance to exceed factory and zone benchmarks. </li><li>Be a Team Player: Partner with department managers to empower their teams with tools and insights to meet satisfaction goals. </li><li>Follow-Up Matters: Ensure consistent post-sale follow-ups, update customer files, and manage survey administration. </li><li>Problem Solver: Step in to resolve customer concerns and ensure smooth vehicle delivery and onboarding. </li><li>Elevate the Experience: Oversee post-purchase gifting programs and communication touchpoints that build long-term loyalty. </li></ul> <p>Service Support</p> <ul> <li>Hands-On Help: Be available during peak service times to support customers and deliver on our promise of excellence. </li><li>Proactive Outreach: Conduct follow-up calls 10-15 days after service visits to check satisfaction and resolve any outstanding issues. </li><li>Complaint Resolution: Tackle escalated service concerns and coordinate with factory support when necessary. </li><li>Customer Retention: Drive "Customer Saver" initiatives to retain and recover valuable relationships. </li></ul> <p>Reporting & Engagement</p> <ul> <li>Track Performance: Monitor CSI factory reports and dealership standings; identify trends and opportunities. </li><li>Share Insights: Prepare weekly and monthly satisfaction reports for leadership. </li><li>Engage & Inform: Contribute to newsletters and customer-facing communications on satisfaction initiatives. </li><li>Event Planning: Organize customer service clinics and community engagement events to boost brand loyalty. </li><li>Manage the Data: Keep our CSM database up to date to ensure accurate forecasting and follow-up efforts. </li></ul> <p>What We're Looking For:</p> <ul> <li>Education: High school diploma or equivalent required. </li><li>Experience: Minimum of 1 year in a customer service role and 1 year in a dealership environment. </li><li>Skills: Excellent communicator, both written and verbal. Strong problem-solving skills with a customer-first mindset. </li><li>Tech-Savvy: Proficient with computers and customer management tools. </li></ul> <p>Why You'll Love Working Here:</p> <ul> <li>Start Earning Time Off on Day 1 </li><li>Education Reimbursement to support your growth </li><li>Comprehensive Health, Dental & Vision Insurance </li><li>Employer Contributions to HSA </li><li>401(k) with Company Match </li><li>Performance Bonuses & Year-End Incentives </li><li>Employee Discounts on vehicles, parts & services </li><li>Monthly Book Reimbursement to fuel your development </li><li>Referral Bonuses for helping grow our team </li></ul> <p>Ready to Make an Impact?</p> <p>If you're excited to lead customer satisfaction efforts and elevate every touchpoint of the ownership journey, this is your chance to join a dealership that truly puts people first.</p> <p>Apply today and build a fulfilling career with Jerry Seiner GMC in South Jordan.</p> <p>Pre-employment screenings, including but not limited to your background screening, drug test, and motor vehicle record, are required.</p>