<p>Benefits:</p> <ul> <li>401(k) </li><li>401(k) matching </li><li>Dental insurance </li><li>Health insurance </li><li>Paid time off </li><li>Parental leave </li><li>Training & development </li><li>Tuition assistance </li></ul> <p>Junior Systems Administrator</p> <p>Full-Time</p> <p>Location: Northampton, MA</p> <p>Salary: $56,000 - 60,000</p> <p>Department: Information Technology</p> <p>Schedule: Monday 9a-5p; Frequent travel to different locations throughout Massachusetts</p> <p>ServiceNet's Information Technology team is looking for an experienced Junior Systems Administrator to help build and maintain the systems that support our mission-driven work. This role handles infrastructure projects, network upgrades, and system deployments across multiple locations - ensuring reliable, secure, and efficient technology operations. The right person is humble, smart, and driven - a team player who delivers outstanding customer service, enjoys solving problems, and thrives in a collaborative environment.</p> <p>Key Responsibilities:</p> <ul> <li>Implement and support servers, networking, and cloud infrastructure. </li><li>Plan and execute IT projects and site technology upgrades. </li><li>Monitor network performance and security, troubleshooting issues as they arise and communicate to leadership. </li><li>Coordinate technology rollouts including hardware refreshes, new site setups, and major software deployments to meet deadlines. </li><li>Maintain documentation and ensure system reliability and security. </li><li>Support initiatives like cloud migration, VoIP, and EHR integrations. </li><li>Provide staff training and communication related to new technology rollouts or process changes. </li><li>Perform any other duties as assigned by supervisor or management. </li></ul> <p>Qualifications:</p> <ul> <li>5+ years of professional IT experience or equivalent combination of education and experience. </li><li>Strong background in Microsoft 365, networking, and virtualization. </li><li>Excellent troubleshooting and communication skills. </li><li>Valid driver's license and reliable transportation. </li><li>Ability to lift and carry computer equipment. </li></ul> <p>Benefits:</p> <ul> <li>Generous PTO (time-off) package. </li><li>Comprehensive health and dental insurance plans. </li><li>Life insurance and long-term disability insurance. </li><li>403(b) retirement plan. </li><li>Tuition remission for eligible classes. </li><li>Public Service Loan Forgiveness (PSLF) eligibility and tuition assistance. </li><li>Opportunities for career development and advancement. </li><li>And much more </li></ul> <p>About ServiceNet</p> <p>ServiceNet is a compassionate non-profit organization that helps individuals facing challenges such as mental illness, developmental disabilities, brain injuries, homelessness, and substance use issues. With our dedicated staff members, we work together to make a meaningful difference in the lives of others.</p> <p>Join Us</p> <p>Join us and become part of a caring community that helps others find joy and purpose. Apply today.</p> <p>Learn more about ServiceNet</p> <p>https://www.servicenet.org/</p> <p>ServiceNet is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.</p>