<p>We are seeking an experienced Application Delivery Manager to lead our release governance, platform upgrades, software deployments, release management, and operational stability initiatives. This pivotal leadership role will bridge the gap between technical infrastructure teams, development, hosting, and business stakeholders.</p> <p>The ideal candidate excels at managing complex enterprise software releases while maintaining the deployments & customizations within our global PLM environments. You bring deep experience in ITIL change management, release governance, and stakeholder communication - translating technical complexity into clear business impact. negotiating downtime windows with senior leadership and diving into the details of a Teamcenter or 3DEXPERIENCE upgrade plan. A natural collaborator, you build trust across development, hosting, and business teams, and you thrive in a fast-paced environment where what we deliver and accountability both are important. This role is a people leader position but also technical.</p> <p>Who We Are: We are the Product Development (PD) Platform Operations team, the driving force behind Ford's next-generation infrastructure and software solutions. Our mission is to build scalable, highly available environments that empower our engineers to design and build the vehicles of the future. We thrive on innovation, embracing cutting-edge technologies and methodologies like Infrastructure-as-Code, Configuration-as-Code (powered by Ansible), and cloud-native development - all while using CI/CD methodologies. Why Join Us? Join a tight knit, rapidly growing team that values collaboration, continuous learning, and a passion for pushing technological boundaries. Be at the forefront of modernizing Ford's core Product Lifecycle Management (PLM) processes and have a direct impact on the tools our engineers use every day. This role is specifically within the Application Delivery portion of our team. You will be the champion and the driver of change for our deployed Dassault Systèmes</p> <p>Release & Delivery Management</p> <ul> <li> <p>End-to-End Release Management: Define and govern a consistent process for managing software and code changes, patches, and upgrades across the PLM landscape (Teamcenter & 3DEXPERIENCE)</p> </li><li> <p>Coordination: Establish release calendars and facilitate communication between development teams to manage dependencies, minimize conflicts, and ensure testing through UAT are received prior to deployment</p> </li><li> <p>Agile Delivery: Manage the lifecycle of proprietary internal tools, ensuring agile delivery of client updates and patches outside of major release windows to maintain business velocity</p> </li><li> <p>Risk Mitigation: Serve as the primary point of contact for business leadership regarding planned downtime, negotiating windows that minimize disruption to global operations</p> </li><li> <p>Legacy Management: Oversee the maintenance and eventual decommissioning of legacy applications, ensuring data integrity during sunsetting phases</p> </li><li> <p>Communication Management: Build professional, enterprise-grade email communications for all platform releases, outages, and deliverables</p> </li><li></li></ul> <p>Upgrade & Lifecycle Management</p> <ul> <li> <p>Upgrade Orchestration: Serve as the directly responsible individual for upgrade management across all 3DEXPERIENCE and Teamcenter platforms within Ford Motor Company, including full upgrade releases and feature/patch releases</p> </li><li> <p>Change Management: Work and coordinate with hosting, central, and business teams on any changes that are scoped, planned, and executed across the PLM landscape - ensuring all modifications follow ITIL-aligned change management processes, are properly documented, and carry appropriate approvals prior to implementation</p> </li><li> <p>Incident Management: Serve as the primary incident commander for PLM platform outages - coordinating rapid response across hosting, development, and supplier teams, driving root cause analysis, and ensuring timely, professional communication to business stakeholders throughout the incident lifecycle</p> </li><li> <p>Endpoint Software Deployment: manage the packages that are deployed globally to our Ford engineers utilizing our PLM software</p> </li><li></li></ul> <p>Customization & Releases</p> <ul> <li>Custom Changes: Our platforms are heavily customized to meet Ford's unique engineering requirements. You will govern the lifecycle of all custom development - from requirements intake and prioritization through testing, deployment, and documentation - ensuring changes are delivered safely and do not compromise platform stability or upgrade readiness </li></ul> <p>Capacity Planning & Team Leadership</p> <ul> <li> <p>Resource Management: Lead capacity planning efforts, utilizing Jira to track team bandwidth, forecast constraints, and assign resources effectively against business priorities</p> </li><li> <p>Audit Leadership: Serve as the lead for IT audits, ensuring full compliance with GRC, IFAR, and ASAR requirements</p> </li></ul> <p>Release & Delivery Management</p> <ul> <li> <p>End-to-End Release Management: Define and govern a consistent process for managing software and code changes, patches, and upgrades across the PLM landscape (Teamcenter & 3DEXPERIENCE)</p> </li><li> <p>Coordination: Establish release calendars and facilitate communication between development teams to manage dependencies, minimize conflicts, and ensure testing through UAT are received prior to deployment</p> </li><li> <p>Agile Delivery: Manage the lifecycle of proprietary internal tools, ensuring agile delivery of client updates and patches outside of major release windows to maintain business velocity</p> </li><li> <p>Risk Mitigation: Serve as the primary point of contact for business leadership regarding planned downtime, negotiating windows that minimize disruption to global operations</p> </li><li> <p>Legacy Management: Oversee the maintenance and eventual decommissioning of legacy applications, ensuring data integrity during sunsetting phases</p> </li><li> <p>Communication Management: Build professional, enterprise-grade email communications for all platform releases, outages, and deliverables</p> </li><li></li></ul> <p>Upgrade & Lifecycle Management</p> <ul> <li> <p>Upgrade Orchestration: Serve as the directly responsible individual for upgrade management across all 3DEXPERIENCE and Teamcenter platforms within Ford Motor Company, including full upgrade releases and feature/patch releases</p> </li><li> <p>Change Management: Work and coordinate with hosting, central, and business teams on any changes that are scoped, planned, and executed across the PLM landscape - ensuring all modifications follow ITIL-aligned change management processes, are properly documented, and carry appropriate approvals prior to implementation</p> </li><li> <p>Incident Management: Serve as the primary incident commander for PLM platform outages - coordinating rapid response across hosting, development, and supplier teams, driving root cause analysis, and ensuring timely, professional communication to business stakeholders throughout the incident lifecycle</p> </li><li> <p>Endpoint Software Deployment: manage the packages that are deployed globally to our Ford engineers utilizing our PLM software</p> </li><li></li></ul> <p>Customization & Releases</p> <ul> <li>Custom Changes: Our platforms are heavily customized to meet Ford's unique engineering requirements. You will govern the lifecycle of all custom development - from requirements intake and prioritization through testing, deployment, and documentation - ensuring changes are delivered safely and do not compromise platform stability or upgrade readiness </li></ul> <p>Capacity Planning & Team Leadership</p> <ul> <li> <p>Resource Management: Lead capacity planning efforts, utilizing Jira to track team bandwidth, forecast constraints, and assign resources effectively against business priorities</p> </li><li> <p>Audit Leadership: Serve as the lead for IT audits, ensuring full compliance with GRC, IFAR, and ASAR requirements</p> </li></ul>