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3 days
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$36.28/hr - $68.86/hr (Estimated)
<p>At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team.</p> <p>We are seeking a knowledgeable Client Relations Manager to manage the daily service delivery activities for assigned clients. In this crucial role, you will serve as an advocate for both Broadridge and your clients-cultivating strong, positive relationships and ensuring service excellence. You'll coordinate production runs, resolve issues, support continuous improvement, and collaborate with clients and internal teams to deliver value.</p> <p>Responsibilities:</p> <ul> <li>Maintain exceptional relationships with assigned clients-acting as a key point of contact, proactively addressing any service, delivery, or billing issues. </li><li>Oversee and plan daily, month-end, and annual production runs; ensure material readiness, provide instructions, and deliver timely client reporting. </li><li>Lead production planning meetings and communicate workflow progress to both internal teams and clients. </li><li>Participate in presenting at Quarterly Business Reviews, driving client satisfaction and alignment. </li><li>Work closely with clients and internal teams to implement changes and manage projects smoothly. </li><li>Identify and support process improvements; collaborate in cross-functional groups driving business initiatives. </li><li>Act as a role model-demonstrate a positive attitude, encourage high performance, and uphold all Broadridge best practices to safeguard client trust and associate wellbeing. </li><li>Other duties as required to support clients and team objectives. </li></ul> <p>Minimum Qualifications:</p> <ul> <li>Associate degree or equivalent experience preferred. </li><li>At least 2 years in a client services or client relationship management role. </li><li>Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). </li><li>Strong written and verbal communication skills. </li><li>Knowledge of project and process management methodologies. </li><li>Basic financial acumen. </li><li>Ability to thrive in a fast-paced, deadline-driven, and high-pressure environment. </li><li>Travel and off-hour engagement may be required as needed. </li></ul> <p>Salary range $65,000- $75,000. Bonus Eligible.</p> <p>Broadridge considers various factors when evaluating a candidate's final salary including, but not limited to, relevant experience, skills, and education.</p> <p>Please visit www.broadridgebenefits.com for more information on our comprehensive benefit offerings.</p> <p>#LI-DS1</p> <p>#LI-Hybrid</p> <p>We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company-and ultimately a community-that recognizes and celebrates everyone's unique perspective.</p> <p>US applicants: Click here to view the EEOC "Know Your Rights" poster.</p> <p>Disability Assistance</p> <p>We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued, and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression, and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status, and other protected characteristics protected by applicable federal, state, or local laws.</p> <p>If you need assistance or would like to request reasonable accommodations during the application and/or hiring process, please contact us at 888-237-7769 or by sending an email to BRcareers@broadridge.com.</p>
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