<p>Group Overview:</p> <p>The TP ICAP Group is a world leading provider of market infrastructure.</p> <p>Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions.</p> <p>Through our people and technology, we connect clients to superior liquidity and data solutions.</p> <p>The Group is home to a stable of premium brands. Collectively, TP ICAP is the largest interdealer broker in the world by revenue, the number one Energy & Commodities broker in the world, the world's leading provider of OTC data, and an award winning all-to-all trading platform.</p> <p>The Group operates from more than 60 offices in 27 countries. We are 5,300 people strong. We work as one to achieve our vision of being the world's most trusted, innovative, liquidity and data solutions specialist.</p> <p>TP (Tullett Prebon)</p> <p>A world-leading intermediary in the wholesale financial and energy markets, Tullett Prebon seeks to maximise value for its clients' trading activities across voice, hybrid and pure electronic channels.</p> <p>We offer broking services for a wide range of asset classes, including Equities, Credit, FX, Rates and Insurance Derivatives.</p> <p>Across all asset classes, Tullett Prebon offers e-solutions to give clients the choice to enter prices and execute trades electronically and directly via one of our hybrid electronic trading systems, or to engage with brokers to help identify and negotiate trades.</p> <p>ICAP</p> <p>ICAP, part of TP ICAP group, provides a wide variety of execution and information services to wholesale market participants.</p> <p>We offer broking services covering a wide range of asset classes, including Commodities, Credit, Equities, FX, Money Market Funds and Rates.</p> <p>Role Overview</p> <p>This role centres on managing technical client relationships and overseeing the end-to-end onboarding and integration of TP ICAP's trading and post-trade services and front-end interfaces. It involves coordinating third-party vendor projects, platform upgrades, and client relocations, while ensuring seamless service delivery and compliance with internal policies. Acting as a key stakeholder in new initiatives, the role bridges IT and business functions, supports sales with technical expertise, and drives continuous improvement through risk analysis and product enhancement. Strong documentation, project tracking, and client engagement are essential to maintaining operational excellence and strategic alignment.</p> <p>Role Responsibilities</p> <ul> <li> <p>Ability to manage multiple project deliveries simultaneously.</p> </li><li> <p>Be able to coordinate and complete large-scale projects independently.</p> </li><li> <p>Have a wealth of experience delivering client facing projects.</p> </li><li> <p>Broad knowledge of trading platforms and how they are delivered.</p> </li><li> <p>Guide less experienced team members on workload and provide knowledge transfer where required.</p> </li><li> <p>Technical Client Relationship Management (CRM). Maintain a good working relationship with the TP ICAP client base. This includes external clients (Banks) and all levels of internal staff.</p> </li><li> <p>Maintain up-to-date team delivery technical documentation and client contacts. Stored in a centralised location.</p> </li><li> <p>Manage the client on-boarding experience with regards to all TP ICAP's post trade services.</p> </li><li> <p>Manage the client on-boarding experience with regards to all TP ICAP's API's (Trading, Market Data gateways).</p> </li><li> <p>Assist the sales teams with any technical requirements (Client visits etc).</p> </li><li> <p>Coordinate customer and internal application upgrades and new release across the TP ICAP hybrid trading platforms and associated systems.</p> </li><li> <p>Maintain up-to-date team delivery technical documentation and client contacts. Stored in a centralized location.</p> </li><li> <p>Identify projects to fill in gaps between IT and the business</p> </li><li> <p>Client on-boarding tracking of projects and deployments using an off-the-shelf project management tool (WorkFront).</p> </li><li> <p>Coordinate 3rd party vendor projects including upgrades and new releases for both external and internal customers managing the workflow from start to production roll out. (ICE Link, RTNS, MarkitWire, MarkitServ, ION, Broadway Technology, DealHub etc.).</p> </li><li> <p>Project manage client relocations (data centres etc) ensuring continued service.</p> </li></ul> <p>Experience / Competences</p> <p>Essential</p> <ul> <li> <p>Highly motivated professional with a proven ability to work independently and deliver results without supervision.</p> </li><li> <p>Demonstrates initiative and ownership in completing tasks efficiently and accurately.</p> </li><li> <p>Excellent attention to detail, highly organised with a proactive approach</p> </li><li> <p>Strong analytical ability and problem-solving skills</p> </li><li> <p>Understands ideas and has a viewpoint on the markets and economy</p> </li><li> <p>Ability to collaborate with stakeholders outside of the immediate department 'to get the job done'</p> </li><li> <p>Resourceful and adaptable</p> </li><li> <p>Ability to work effectively in a high-pressure environment</p> </li><li> <p>Personable and engaging</p> </li><li> <p>Communicates effectively and efficiently to internal and external stakeholders</p> </li><li> <p>Build relationships and networks with both internally and externally wherever possible</p> </li><li> <p>Demonstrates strong customer focus</p> </li><li> <p>Demonstrates ability to work effectively with others</p> </li><li> <p>Constructively handles disagreements to reach a resolution</p> </li><li> <p>Ability to work with diverse groups/ personalities</p> </li></ul> <p>Desired</p> <ul> <li> <p>Team player</p> </li><li> <p>User-focused and strong relationship management</p> </li><li> <p>Strong interpersonal skills</p> </li><li> <p>Strong communication skills - oral, written and presentation</p> </li><li> <p>Product / process management skills</p> </li><li> <p>Open to innovative ideas/ experiences and ability to create new ideas, approaches or insights</p> </li><li> <p>Seeks opportunities for improvements</p> </li><li> <p>Strong organization skills</p> </li><li> <p>Strong technical background</p> </li><li> <p>Strong with all Microsoft Office applications including high level of Microsoft Excel</p> </li><li> <p>Strong understanding of current customer networks</p> </li><li> <p>Strong overall comprehension of customer and internally supported products and systems</p> </li><li> <p>Bachelor's degree preferred or equivalent combined education and experience</p> </li></ul> <p>Level 5</p> <p>$95,000-$100,00</p> <p>#LI-Hybrid #LI-ASO</p> <p>Not The Perfect Fit?</p> <p>Concerned that you may not meet the criteria precisely? At TP ICAP, we wholeheartedly believe in fostering inclusivity and cultivating a work environment where everyone can flourish, regardless of your personal or professional background. If you are enthusiastic about this role but find that your experience doesn't align perfectly with every aspect of the job description, we strongly encourage you to apply. You may be the ideal candidate for this position or another opportunity within our organisation. Our dedicated Talent Acquisition team is here to assist you in recognising how your unique skills and abilities can be a valuable contribution. Don't hesitate to take the leap and explore the possibilities. Your potential is what truly matters to us.</p> <p>Company Statement</p> <p>We know that the best innovation happens when diverse people with different perspectives and skills work together in an inclusive atmosphere. That's why we're building a culture where everyone plays a part in making people feel welcome, ready and willing to contribute. TP ICAP Accord - our Employee Network - is a central to this. As well as representing specific groups, TP ICAP Accord helps increase awareness, collaboration, shares best practice, and holds our firm to account for driving continuous cultural improvement.</p> <p>Location</p> <p>USA - 200 Vesey Street - New York, NY</p>