<p>Zachary Piper Solutions is looking for an Enterprise Service Desk Technician to join a large federal program supporting Navy and Marine Corps programs. This is a full-time position and onsite in Kansas City, MO.</p> <p>Essential Duties of the Enterprise Service Desk Technician:</p> <ul> <li>Responsible for end-user desktop support across numerous Marine Corps installations worldwide. </li><li>Providing IT support for various devices/technologies including the network devices, laptops, desktops, printers, mobile devices, connectivity issues, OS issues, Outlook/Microsoft Office support, Video Teleconference (VTC), etc. </li><li>Conduct operations in support of the Enterprise Service Desk. </li><li>Execute scripts and answer calls. </li><li>Troubleshoot, resolve, and/or escalate technical issues. </li><li>Open and close tickets. </li><li>Correlate events and incidents for management of Information Technology (IT) Services. </li></ul> <p>Qualifications of the Enterprise Service Desk Technician:</p> <ul> <li>1+ years of IT experience </li><li>Active Security+ certification </li><li>Must be able to obtain and maintain an active Secret clearance. </li></ul> <p>Compensation for the Enterprise Service Desk Technician:</p> <ul> <li>$50,000 - $60,000 (based on experience) </li><li>Comprehensive benefit package; Cigna Medical, Cigna Dental, Vision, 401k w/ ADP, PTO, paid holidays, Sick Leave as required by law, paid holidays </li></ul> <p>This job opens for applications on 5/6/2026. Applications for this job will be accepted for at least 30 days from the posting date.</p> <p>#LI-LS3 #LI-ONSITE</p> <p>Keywords: 401k, 401k match, pto, paid time off, holiday, medical, dental, health, culture, ts/sci, top secret, government clearance, security clearance, ssbi, secret clearance, dod clearance, department of defense, army, navy, military, marines, air force, help desk, helpdesk, technical support, it support, i.t. support, information technology, information technology support, computer science, system administration, system admin, system administrator, service desk, support desk, user support, customer support, support services, itsm, end user support enduser support, end-user support, troubleshooting, desktop support, tier1, tier 2, tier 1, tier2, tier1/2, tier 1/2, it concierge, tech support, cloud support, it professionals, information technology professional, navy, marine, nmci, DON, enterprise network, smit, hardware devices, lan/wan, wlan, data center, datacenter, it service management, information technology service management, user support, troubleshoot, script, scripting, scripts, python, bash, perl, linux, unix, rhel, red hat, redhat, windows, vtc, video teleconference, video teleconferencing, mfd, multifunctional device, multi-functional device, mfp, multifunctional peripheral, multi-functional peripheral, ticket, ticketing, service now, servicenow, snow, jira, Zendesk, zen desk, freshservice, fresh service, remedy, Ivanti, servicedesk, imaging, security+, security +, security plus, ccna, ccnp, cysa, cysa +, cysa+, gicsp, gfec, cnd, sscp, casp, casp+, cisa, gced, gcih, ccsp</p>