<p>We are looking for Shift Leaders to join the {{brand_name}} team!</p> <p>Shift Leaders play a key role in supporting daily operations, coaching team members, and delivering an excellent guest experience. They set goals, assign tasks, and motivate the crew, celebrating wins and providing feedback in real time.</p> <p>Responsibilities</p> <p>Team Leadership</p> <ul> <li>Support a respectful, positive team environment </li><li>Communicate shift priorities, goals, and results with the team </li><li>Help train new team members and provide ongoing coaching </li><li>Motivate and guide crew members to perform at their best </li></ul> <p>Operational Excellence</p> <ul> <li>Create and maintain a guest-first culture </li><li>Resolve guest issues quickly and professionally </li><li>Ensure brand standards, systems, and procedures are followed </li><li>Maintain a safe, secure, and clean work environment by enforcing safety, food safety, and sanitation practices </li></ul> <p>Profitability & Results</p> <ul> <li>Support sales goals and help drive results </li><li>Execute operational standards and promotional initiatives </li><li>Manage cash handling accurately during your shift </li><li>Ensure products are prepared and served according to standards </li></ul> <p>Skills and Qualifications</p> <ul> <li>Previous restaurant, retail, or supervisory experience preferred </li><li>Strong communication and leadership skills </li><li>Basic math, writing, and computer skills </li><li>At least 18 years of age (where applicable) </li><li>High school diploma or equivalent preferred </li></ul> <p>Competencies</p> <p>Focus on Guests</p> <ul> <li>Exceeds guest expectations with urgency and care </li><li>Seeks ways to improve the guest experience </li><li>Resolves concerns using recommended guest recovery practices </li></ul> <p>Passion for Results</p> <ul> <li>Sets and maintains high standards for self and others </li><li>Consistently meets or exceeds goals </li><li>Contributes to overall team performance </li></ul> <p>Problem Solving & Decision Making</p> <ul> <li>Identifies issues and works to resolve them quickly </li><li>Uses available information to make sound decisions </li><li>Involves others when appropriate </li></ul> <p>Team Relationships & Integrity</p> <ul> <li>Builds strong, respectful relationships with team members </li><li>Demonstrates honesty and follows through on commitments </li><li>Leads by example and supports a positive team culture </li></ul> <p>Company Introduction</p> <p>Founded in 1950, Dunkin' is America's favorite all-day, everyday stop for coffee and baked goods. Dunkin' is a market leader in the hot regular/decaf/flavored coffee, iced regular/decaf/flavored coffee, donut, bagel and muffin categories. Dunkin' has earned a No. 1 ranking for customer loyalty in the coffee category by Brand Keys for 14 years running. The company has more than 13,100 restaurants in 41 countries worldwide. Based in Canton, Mass., Dunkin' is part of the Dunkin' Brands Group, Inc. family of companies.</p>