<p>Join Cleveland Clinic Fairview Hospital and experience world-class healthcare at its best. Cleveland Clinic Fairview Hospital is a proud Magnet Hospital awarded by the American Nurses Credentialing Center, the highest honor an organization can receive for professional nursing practice. On our team, you will provide stellar care at one of the top healthcare organizations in the nation.</p> <p>Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As a Patient Service Specialist, your responsibility is to deliver an exceptional experience to patients, families and visitors, from the moment they enter to the time they return home. You will assist them with everything from scheduling and pre-registration to MyChart enrollment and visit preparations. This role is a great steppingstone for others within Customer Service and various departments within Cleveland Clinic.</p> <p>A caregiver in this role will work between 8:00am and 6:30pm during the week and occasional weekend rotations between 8:00am and 4:30pm.</p> <p>A caregiver who excels in this role will:</p> <ul> <li>Provide a comprehensive, proactive and "Patients First" experience for patients and visitors. </li><li>Investigate, triage and resolve patient issues using the established HEART model. </li><li>Create a welcome and professional environment, interact with patients and ensure stellar patient experiences. </li><li>Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services. </li><li>Enter and maintain confidential patient information. </li><li>Recruit, enroll and educate patients on MyChart and Appointment Pass. </li></ul> <p>Minimum qualifications for the ideal future caregiver include:</p> <ul> <li>High School Diploma/GED and 2 years of experience in patient registration, appointment scheduling, insurance processing or customer service </li><li>OR Associate's Degree and 1 year of experience </li><li>OR Bachelor's Degree </li><li>Working knowledge of PC window applications </li><li>Ability to perform basic math sufficient to process insurance co-pays </li></ul> <p>Preferred qualifications for the ideal future caregiver include:</p> <ul> <li>Knowledge of medical terminology </li><li>Demonstrable personal computer keyboard skills </li></ul> <p>Physical Requirements:</p> <ul> <li>Dexterity sufficient to operate a PC and other office equipment. </li><li>Requires extended periods of standing, walking or sitting. </li><li>Good visual acuity through normal or corrected vision. </li><li>Must be able to navigate various locations and function in a fast-paced, hectic environment. </li><li>Ability to lift and transport up to 25 pounds. </li></ul> <p>Personal Protective Equipment:</p> <ul> <li>Follows standard precautions using personal protective equipment as required. </li></ul> <p>Pay Range</p> <p>Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.</p>