<p>Tennessee Eye Care - Harriman, a division of Summit Medical Group has an excellent opportunity for a Care Coordination Team Member. This is a full time opportunity</p> <p>which is responsible for primarily answering phones in a timely manner, scheduling appointments, taking accurate and concise messages, and directing calls appropriately within the site.</p> <p>Examples of Duties (List does not include all duties assigned)</p> <ul> <li>Communicates with patients and staff using multiple advanced communication tools, including phone, online chat, email, fax, and postal mail. </li><li>Answer and resolve patient inquires in a professional, empathetic, and patientcentered manner. </li><li>Utilize established practice guidelines to ensure patient issues are addressed in a timely manner and when necessary, transfer calls to appropriate person at practice </li></ul> <p>for additional consultation.</p> <ul> <li>Uses computerized scheduling system to schedule/reschedule appointments determining the right amount of time required for each patient appointment. </li><li>Provides accurate and detailed information, updates patient records using different management information systems at TEC. </li><li>Sends detailed confirmation to the patient detailing when and where the appointment will be, providing directions, as well as instructions for any labs or </li></ul> <p>imaging.</p> <ul> <li>Assists patient with completing authorizations, managing and coordinating referrals and assisting with prescription refills. </li><li>Identifies opportunities to improve work processes, environment, and changes in practice protocols, remains current on new developments in healthcare. </li><li>Attends scheduled training sessions for phone support, customer service, system upgrades, newly acquired clinical systems, or other relevant training sessions, as </li></ul> <p>directed by the manager.</p> <ul> <li>Assists in training/orientation of new personnel under the direction of the manager and/or supervisor. </li><li>Maintains strictest confidentiality both internally and externally. </li><li>Actively participates in site-level Quality Improvement Activities. Each employee will contribute to the continual evaluation site performance as well as the </li></ul> <p>implementation and measurement of improvement activities that increase the quality of care provided to patients.</p> <ul> <li>Adheres to expectations of the established corporate compliance plan. </li><li>Performs related work as assigned. </li></ul> <p>Education</p> <p>High School Diploma required. College or vocational credit preferred.</p> <p>Experience</p> <p>Clinical experience preferred. Insurance company, manager care, call center,</p> <p>procedural, and customer service experience preferred.</p>