<p>About LaFontaine Toyota Dearborn</p> <p>LaFontaine Toyota Dearborn is part of the award-winning LaFontaine Automotive Group, which operates 54 retail franchises and 9 collision centers across Michigan. Founded in 1980, our mission is to build lifelong relationships that connect families, strengthen communities, and personalize the automotive experience. We are committed to family values, employee growth, and active community involvement.</p> <p>Job Details</p> <ul> <li>Salary: Competitive compensation </li><li>Job Type: Full-Time </li><li>Location: Dearborn, MI </li><li>Work Hours: In-person, typical business hours </li></ul> <p>Position Summary</p> <p>The Automotive Service Advisor is responsible for scheduling service appointments, advising customers on vehicle maintenance, and coordinating with the service team to ensure customer satisfaction. This role involves communication with customers to identify their vehicle needs and presenting service options clearly and professionally.</p> <p>Key Responsibilities</p> <ul> <li>Greet customers promptly and professionally, assessing their vehicle service needs. </li><li>Obtain accurate customer and vehicle information and enter repair order documentation. </li><li>Advise customers on maintenance and repair services based on manufacturer specifications. </li><li>Provide cost estimates for labor and parts, obtaining customer approval before work begins. </li><li>Coordinate with dispatch and technicians to schedule and track service progress. </li><li>Follow up with customers regarding updates, service changes, or additional repair recommendations. </li><li>Deliver vehicles to customers and address any questions or concerns. </li><li>Maintain clean and organized service and waiting areas. </li><li>Work to maintain Customer Satisfaction Index (CSI) ratings and departmental standards. </li></ul> <p>Physical Requirements</p> <ul> <li>Ability to stand, talk, hear, walk, and sit frequently. </li><li>Occasional use of hands for handling, reaching, climbing, stooping, or crouching. </li><li>Occasionally lift or move up to 10 pounds. </li><li>Exposure to exhaust fumes and airborne particles possible. </li><li>Required vision abilities include close, distance, color, and peripheral vision. </li></ul> <p>Company Values</p> <p>We live by accountability, responsibility, respect, communication, teamwork, and passion. LaFontaine Automotive Group is an equal opportunity employer dedicated to treating every customer like family.</p> <ul> <li>High school diploma or GED required. </li><li>Minimum of 2 years of related experience in automotive service advising or customer service. </li><li>Strong problem-solving skills and attention to detail. </li><li>Proficient computer skills and comfortable with web navigation. </li><li>Excellent written and verbal communication abilities. </li><li>Customer-focused with ability to handle objections professionally. </li><li>Positive attitude and ability to work well in a team environment. </li><li>Professional personal appearance and ability to read and comprehend instructions clearly. </li></ul> <p>WHAT WE OFFER:</p> <ul> <li>Tremendous product & inventory </li><li>Ongoing company-wide training </li><li>Strong company reputation </li><li>Growth opportunities </li><li>Professional, enthusiastic & supportive working environment </li></ul> <p>When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.</p> <p>The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.</p> <p>We are an Equal Opportunity Employer and a drug-free workplace.</p> <p>We Would Really Like To Hear From You!</p>