<p>In our 40-year history, we've changed a lot-from a culture-defining film title studio (Superman, Alien, Ghostbusters); to an interactive advertising agency; to an award-winning product and marketing agency with design, technology, communications, ventures and AI practices. We like change, and like to lead our clients through it too.</p> <p>Our approach to work is always human first. This unwavering focus helps us create meaningful and memorable experiences that live across digital platforms and often blur the line between the digital and physical worlds. We believe disruptive thinking happens when you collide experts in design, technology and culture.</p> <p>Our Client Engagement team is committed to bringing great work to life. They are on the front lines of developing our client relationships and acting as a strategic advisor to help clients deliver on their business goals. This team is also responsible for oversight of our client work from beginning to end, including financial and delivery success. They are collaborators and team leaders who bring people together and inspire their team members with a solution-oriented approach.</p> <p>As Group Director, Client Engagement, you will lead and manage a portfolio of large client engagements and own direct client relationships at the most senior levels (Director through C-Suite). You will be responsible for developing the engagement strategy and successfully executing it across your business, ensuring smooth overall account operations, profitability, and growth. You are a trusted business partner to clients, and you are recognized as a key advisor and member of the broader department. You will create and execute a talent plan that motivates, trains, guides, and delivers excellence across the team.</p> <p>On any given day, you might</p> <ul> <li>Engage with senior clients to determine level of effort and team design for a new assignment. </li><li>Develop an organic growth strategy for your client. </li><li>Oversee multiple work streams concurrently and provide guidance by helping to build scopes, advising on timelines, and problem-solving project roadblocks. </li><li>Mentor and manage Client Engagement staff across all aspects of the business, including delivery and client satisfaction. </li><li>Partner with cross-functional team leadership and engage with our most senior clients to develop, sustain, and grow the scope of the business across both organic and new business. </li><li>Oversee team capacity planning and collaboration with discipline leads. </li><li>Steward office P&L, including (but not limited to) revenue targets, billability and utilization, SRS targets, freelance targets, gross margin targets, and innovating around our financial model. </li><li>Guide the office portfolio towards world-class innovative work. </li><li>Develop and implement thought leadership, training materials, process improvements, and innovative solutions and services for the department and the company. </li></ul> <p>The ideal person</p> <ul> <li>Has a deep understanding of account operational management and governance, workflow, and infrastructure. </li><li>Demonstrates strong fiscal management, understands the economics of our business and contributes in a way that supports the financial model. </li><li>Builds strong relationships and engenders trust, inspires and develops colleagues across capabilities through a contagious passion for clients and their businesses. </li><li>Creates opportunities for teams to sell world-class work. Partners with clients to make innovative opportunities possible through budgeting, prototyping, phasing, iteration, etc. </li><li>Understands how to build and optimize teams, always ensuring the team design has the right skills and personalities working together to grow the relationship. </li><li>Always thinks creatively and strategically; works with teams to innovate processes, negotiates with clients and partners, and reallocates budgets in service of getting to great work. </li><li>Demonstrates flexibility, calmness, consideration, openness to new ideas, and intellectual curiosity. </li></ul> <p>You bring</p> <ul> <li>12-15+ years industry experience, including agency-side experience running large engagements with Fortune 500 clients across multiple business sectors. </li><li>Deep understanding across business transformation, experiential, digital products and services, and marketing work types. </li><li>Leadership experience and financial responsibility in the $10MM+/annual range. </li><li>Expertise with content delivery at scale. </li><li>Experience working with sports clients and/or a demonstrated passion for sports and sports culture. </li><li>Successful management of networked teams across multiple geographies. </li><li>The ability to commute to NYC or LA as needed. </li></ul> <p>The hiring range for this position is $190,000 to $225,000. Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee's/applicant's applicable skills, pertinent experience, and qualifications.</p>