<p>UL Solutions is seeking a Client Services Specialist I to join our team in Lowell, AR! Working under general direction and established policies, you will interact with ULS team members and clients to ensure smooth operations and client satisfaction.</p> <ul> <li>General degree or equivalent, plus generally four years of directly related experience. </li><li>Familiarity with industry associations, technical committees, industry best practice which would add value for client program management. </li><li>Working knowledge of Word, Excel, Internet, Access, e-mail and other company Software programs (i.e., LIMS, Advantage, etc.). </li><li>Demonstrated written, oral and interpersonal skills with the ability to effectively communicate with all levels of in-house staff and clients. </li><li>Must be able to identify problems and offer workable solutions. </li><li>General degree or equivalent, plus generally four years of directly related experience. </li><li>Familiarity with industry associations, technical committees, industry best practice which would add value for client program management. </li><li>Working knowledge of Word, Excel, Internet, Access, e-mail and other company Software programs (i.e., LIMS, Advantage, etc.). </li><li>Demonstrated written, oral and interpersonal skills with the ability to effectively communicate with all levels of in-house staff and clients. </li><li>Must be able to identify problems and offer workable solutions. </li><li>Organize and coordinate assigned client account work in a timely and profitable manner. </li><li>Ensure Program Requirements are clearly documented, communicated, and updated throughout the organization. </li><li>Collaborate and coordinate with Operations, Support Services, Quality Assurance, Sales, Business Development and other affiliated stakeholders to ensure that clients experience superior service. </li><li>Prepare client proposals, report specifications, technical information, and leverage data to add value for client programs. </li><li>Provide technical consulting services to clients directly and/or through coordination with internal technical team. </li><li>Follow up on inquiry calls; respond to specific client inquiries promptly and professionally. </li><li>Participate in trade shows and technical conferences when necessary. </li><li>Work with business support to bill clients in a timely, concise, and profitable manner. </li><li>Provide technical support to in-house employees as required. </li><li>Maintain up to date knowledge of procedures, client requirements, and technical subject matter and utilize that knowledge to provide superior service and manage programs. </li><li>Pro-actively communicate with clients in a professional and clear manner. </li><li>Anticipate and respond to client requirements in a timely fashion. </li><li>Read and follow the Underwriters Laboratories Code of Conduct and follow all physical and digital security practices. </li><li>Performs other duties as directed. </li></ul> <p>#LI-BW1 #LI-Hybrid</p>