<p>About the role</p> <p>We are looking for a motivated and experienced Customer Service Manager to manage a high-performing team onsite at our client's facility in Medley, FL. This role is essential to driving operational excellence, ensuring client satisfaction, and managing service levels, and driving continuous improvement in our operations.</p> <p>In this role, you will:</p> <ul> <li>Lead and manage the warehouse customer service team to ensure timely and accurate responses to customer inquiries. </li><li>Develop and implement customer service policies and procedures tailored to warehouse operations. </li><li>Monitor performance metrics and KPIs to ensure service excellence. </li><li>Collaborate with cross-functional teams to resolve customer issues efficiently. </li><li>Manage escalations and complex customer concerns with professionalism and urgency. </li><li>Train, coach, and mentor team members to foster a high-performance culture. </li><li>Analyze customer feedback and operational data to identify trends and opportunities for improvement. </li><li>Ensure compliance with company standards and regulatory requirements. </li></ul> <p>Location:</p> <p>This is a full-time onsite role based at a client office in Medley, FL.</p> <p>What you must have to be considered:</p> <ul> <li>Proven experience in customer service management in a warehouse or logistics setting, </li><li>Strong leadership and team management skills. </li><li>Excellent communication and interpersonal abilities. </li><li>Proficiency in Microsoft Office and logistics/customer service software. </li></ul> <p>This will help you stand out:</p> <ul> <li>Bachelor's degree in business, logistics, or a related field. </li><li>Familiarity with food safety standards and temperature-controlled transport regulations </li><li>Proficiency in warehouse management systems (WMS) and Salesforce </li></ul> <p>We are excited to meet people who share our mission and can make an impact in a variety of ways. Do not hesitate to apply, even if you only meet the minimum requirements listed. If you have transferable skills, a passion for problem solving, and a drive to improve processes, we would love to hear from you.</p> <p>Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.</p> <p>Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:</p> <ul> <li>Medical/Dental/Vision/Life Insurance </li><li>Paid holidays plus Paid Time Off </li><li>401(k) plan and contributions </li><li>Long-term/Short-term Disability </li><li>Paid Parental Leave </li><li>Employee Stock Purchase Plan </li></ul> <p>Disclaimer: The hourly rate, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.</p> <p>The Cognizant community:</p> <p>We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.</p> <ul> <li>Cognizant is a global community with more than 300,000 associates around the world. </li><li>We don't just dream of a better way - we make it happen. </li><li>We take care of our people, clients, company, communities and climate by doing what's right. </li><li>We foster an innovative environment where you can build the career path that's right for you. </li></ul> <p>About us:</p> <p>Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World's Best Employers 2025) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com</p> <p>Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.</p> <p>Disclaimer:</p> <p>Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.</p> <p>Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.</p>