<p>Location: Byron Center, MI, United States</p> <p>Share:</p> <p>Quick Apply Now</p> <p>Save Job Saved</p> <p>Description</p> <ul> <li>Position Summary </li></ul> <p>This position will direct and supervise the shop and/or field functions of the relative location. This includes but not limited to coordinating and managing workflow of shop and/ or field; maintain communications between all parties, ensure shop is appropriately staffed, ensure the shop is in compliance with all safety regulations and guidelines, and other leadership duties.</p> <p>II. Position Duties/Responsibilities</p> <p>Primary Responsibilities:</p> <ul> <li>Direct and manage the day-to-day shop operations of a shop and or/field location, which includes monitoring all work during the process and overseeing all work order functions </li><li>Ensure the shop produces high quality, efficient repairs and customer service </li><li>Assist with reviewing and analyzing shop service operations such as work-quality, efficiency, and shop expenses </li><li>Supervise, coach, train, discipline, and lead assigned shop staff </li><li>Investigate and follow up on service-related complaints and vendor invoices, identify the need for changes in operations and initiate corrective measures as needed </li><li>Monitor and comply with all safety policies, procedures, and guidelines as they pertain to staff and customers within the shop and/or relative location </li><li>Ensure all facilities and equipment are in safe operating condition </li><li>Assist in the trouble shooting and repair of equipment, promoting and supporting the timely repair of equipment </li><li>Perform other duties as required </li><li>Position Requirements </li></ul> <p>Required:</p> <ul> <li>High School Diploma or GED </li><li>Minimum of 3 years of experience with diesel equipment </li><li>Minimum of 1 year of experience supervising or leading staff </li></ul> <p>Preferred</p> <ul> <li>Associates degree in related technical field </li><li>5 years or more of experience with diesel equipment </li><li>3 years or more of experience in supervising staff </li><li>Knowledge, Skills, And Abilities </li></ul> <p>The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p> <ul> <li>Excellent customer service skills </li><li>Good leadership skills, including creative thinking, decision making, goal setting and delivering results on projects and assignments </li><li>Excellent communication skills-verbal and written-with people at all levels of the company </li><li>Excellent analytical skills, including the ability to interpret and apply policies, procedures, and guidelines, as well as developing and managing projects that require this skill set </li><li>Ability to work in a fast-paced, high-pressure, deadline driven environment </li><li>Good multitasking abilities, detail-oriented and self-motivated </li><li>Good interpersonal skills and ability to manage conflict in a win/win style </li><li>Professional demeanor with both internal and external contacts including personal appearance and friendly, courteous treatment of peers, subordinates and people at all levels inside and outside the organization </li><li>Strong computer skills experience with Microsoft Office (Outlook, Word, Excel), and the ability to learn MacAllister systems/databases/platforms </li><li>Absolute ability to keep both business and personal information confidential </li><li>Physical Requirements of Position: </li><li>Occasional non-confined sitting (able to move about at will.) </li><li>Frequent rapid use of arms, hands or fingers, in handling or manipulating objects, or operating equipment, tools and/or instruments requiring fine eye-hand coordination </li><li>Occasional repeated bending, crouching, stretching, or crawling </li><li>Frequent communication other individuals. Must be able to able to exchange accurate information when speaking with customers, coworkers, and vendors. </li><li>Frequent use of vision requiring minimum visual activity. Must be able to identify and distinguish colors and when using electronic and mechanical devices; may be required to operate a vehicle at various times. </li></ul> <p>Share:</p> <p>Quick Apply Now</p>