<p>Customer Service Specialist Richfield, OH (Onsite) Monday-Friday | 7:30am-4:00pm | Full-Time Looking for a stable, full-time opportunity where you can help customers and grow with a fast-paced company? West Shore Home is hiring a Customer Service Specialist to support our Richfield branch. In this role, you'll work directly with customers to resolve post-installation service needs, coordinate service appointments, and deliver a high-quality customer experience. This is a fast-paced customer service role focused on communication, problem-solving, and relationship building. What You'll Do</p> <p>Handle inbound and outbound customer calls Assist customers with post-installation service requests Schedule service appointments and coordinate necessary follow-up Order replacement parts through manufacturers when needed Communicate schedule updates and service timelines to customers Escalate urgent customer concerns to branch leadership when appropriate</p> <p>What We're Looking For</p> <p>Strong communication and customer service skills Ability to work independently and stay organized Positive, solution-oriented mindset Comfortable managing multiple tasks in a fast-paced environment Previous customer service experience preferred</p> <p>Compensation & Benefits</p> <p>$20-$22/hour Paid training Medical, Dental, and Vision insurance 401(k) with company match PTO and paid holidays Employee discounts and referral program Career growth opportunities</p> <p>About West Shore Home West Shore Home is a fast-growing home remodeling company specializing in Bathrooms, Windows, Doors, and Flooring, with more than 40 locations nationwide and over 3,000 employees. We're committed to creating a supportive culture where employees can grow, succeed, and make an impact. #CorpJD</p>