<p>TeamDynamix is an award-winning SaaS Cloud solution that brings ITSM, ESM & Project Portfolio Management (PPM) together with iPaaS. We're looking for a Technical Support Consultant with strong communication skills to help empower our clients and make TeamDynamix the best product possible. This remote role is ideal for people with a passion for delighting customers and solving tough technical issues.</p> <p>About the Role</p> <ul> <li>Organize and maintain the collection of tickets reported by customers and ensure resolution. </li><li>Troubleshoot unexpected behaviors and answer technical questions about the TeamDynamix and iPaaS applications. </li><li>Instruct end-users on changes to products via support inquiries. </li><li>Advocate on-behalf of customers on critical support inquiries. </li><li>Properly escalate support issues to the appropriate groups within TeamDynamix. </li><li>Complete assigned customer builds for existing-customer Managed Services retainer program </li><li>Teach and train customers on best practices within iPaaS. </li><li>Respond to application issues for customers. Identify problems and coordinate appropriate corrective action with both the TeamDynamix and iPaaS applications. </li><li>Work directly with customers to provide services and help resolve technical challenges. </li><li>Identify methods of automation and other approaches to apply technology to solve problems. </li><li>Identify and implement areas of improvement which are beneficial to the Support team and Professional Services Department. </li><li>Gather and document integration requirements and collaborate with clients to validate approach. </li><li>Build integrations between various systems for clients using the TeamDynamix iPaaS application. </li><li>Configure?and test the integrations to ensure quality. </li><li>Manage?project timelines, with the ability to multi-task across many client assignments. </li><li>Provide?timely and accurate project status to management. </li><li>Contribute to our knowledge base to help clients and internal employees understand product use and function. </li><li>Deliver high-quality, high-value consulting services?to enable?clients to recognize value from the solution?and deliver?end-user and administrative training as part of consulting projects. </li></ul> <p>About You</p> <ul> <li>Bachelor's degree in a related field of business or equivalent work experience. </li><li>1 - 3+ years of experience working with customers in a technical environment such as in professional services/consulting, solutions engineering, or solution automation in SaaS environments. </li><li>2+ years of working with customers in a technical environment. </li><li>Experience working in an iPaaS platform (preferred). </li><li>Exposure or experience with scripting languages such as Javascript, Python, and Powershell. </li><li>Experience working with web services and REST based APIs. </li><li>Curiosity and energy - ability to understand the client's true problems. </li><li>Highly skilled communicator and storyteller who can switch easily between technical and executive audiences. </li><li>Strong?project management knowledge,?presentation,?and interpersonal skills. </li><li>Enjoy teaching and being a lifelong learner. </li><li>Ability to define business requirements?and?translate?them?into creative solutions?as well as?build?and sustain client relationships of trust and respect. </li><li>Understanding of enterprise technologies and business processes. </li><li>If you believe you would add value but don't meet all the criteria we've laid out, we'd still love to hear from you. </li></ul>