<p>Join Our Team</p> <p>For over 70 years, Teachers Federal Credit Union has been committed to guiding members toward building a strong financial foundation today for a better tomorrow. Named one of America's Best-In-State Credit Unions by Forbes Magazine in 2022, Teachers has grown into one of the leading credit unions in the United States. As we broaden our national reach, we will continue to ensure that Teachers is a Best Place to Bank and a Best Place to Work. Teachers offers a variety of exciting career opportunities ranging from part-time and full-time staffers to executive leadership roles.</p> <p>Summary:</p> <p>Provides high level guidance on mobile deposits, coaching, and training to the Mobile Deposit Representatives. Monitors daily performance with regards to deposit volume for checks needing review, fraud detection, and discarded checks. Detects processing issues with mobile deposits to ensure a timely resolution and completion of all mobile deposits.</p> <p>Education and/or Experience:</p> <ul> <li> <p>Associate's degree preferred</p> </li><li> <p>Minimum two years banking experience required including one year in a supervisory capacity preferred</p> </li><li> <p>Retail system knowledge and experience in DNA required</p> </li></ul> <p>Essential Skills:</p> <ul> <li> <p>Strong oral/written communication</p> </li><li> <p>Problem-solving skills</p> </li><li> <p>Proficient in Microsoft Excel, PowerPoint, and Word</p> </li></ul> <p>Job Responsibilities:</p> <ul> <li> <p>Provide support and training to a team of Mobile Deposit Representatives and coach the team to achieve optimal performance standards to meet stated service level expectations</p> </li><li> <p>Train new Mobile Deposit Representatives and ensure effective performance by assessing their skills and providing guidance/coaching, and recommending disciplinary action as necessary</p> </li><li> <p>Supports the Mobile Supervisor by assigning, monitoring, and verifying staff tasks, and responding to any questions that arise.</p> </li><li> <p>Ensure timely and appropriate responses to staff inquiries that are sent to internal email system. Answer incoming telephone inquiries from staff.</p> </li><li> <p>Submit all daily batches to the appropriate system(s). Review processed batch files to locate rejected deposits and complete the necessary workflow in order to reprocess rejected deposits.</p> </li><li> <p>Maintain the Batch Submission Log and the Discarded Checks Log in order to complete the Daily and Monthly Mobile Deposit Report</p> </li><li> <p>Export and review the monthly Deposit Analytics Report. Complete all Deposit Item Adjustment Requests indicated on the Deposit Analytics Report</p> </li><li> <p>Review the monthly Fraud Check Report to locate all check images and have coaching sessions with Mobile Deposit Representatives on the aspects that indicate a fraudulent check deposit</p> </li><li> <p>Ensure daily completion of all mobile deposit checks needing review. Verify all checks in the queue have been approved</p> </li><li> <p>Perform the work of a Mobile Deposit Representative and support the ITM Supervisor</p> </li><li> <p>Perform other duties as needed upon request by immediate supervisor</p> </li></ul> <p>Benefits of Joining the Teachers Team:</p> <p>We provide a competitive compensation and benefits package that includes, but is not limited to:</p> <ul> <li> <p>Paid time off for vacation, personal days, and holidays</p> </li><li> <p>Fully-funded pension plan</p> </li><li> <p>401(k) company contribution</p> </li><li> <p>Teachers pays 100% of Dental & Vision premium</p> </li><li> <p>Tuition reimbursement is offered to full-time employees</p> </li><li> <p>Exclusive employee discount of 0.96% APR on credit card loans and a 1.00% APR on all other loans through Teachers</p> </li></ul> <p>The good faith range for this position is $22.51 - $26.45 an hour. This range is an estimate, based on potential employee qualifications and operational needs. The salary may vary above and below the stated amounts, as permitted by applicable law.</p> <p>All candidates will be subject to a background check, credit check, and drug test to determine employment eligibility.To learn more about Teachers and to view a full list of our job opportunities please visit https://www.teachersfcu.org/about/careers</p> <p>Click here to view: California Privacy Notice</p> <p>#LI-KM</p>