<p>The Associate Media and Technology Support Manager play a key role in supporting academic and administrative technology services across campus. This position assists in managing daily operations related to classroom technology, media services, and end-user support. The Associate Manager also contributes to the planning, deployment, and adoption of new tools-including emerging technologies such as AI-to enhance teaching, learning, and university operations.</p> <p>Media & Classroom Technology Support</p> <ul> <li>Oversee the maintenance, setup, and support of AV systems in classrooms, conference rooms, and event spaces. </li><li>Coordinate troubleshooting and support for classroom technology and hybrid teaching solutions. </li><li>Support lecture capture, live streaming, and video conferencing platforms (e.g., Zoom, MS Teams). </li><li>Serve as a point of contact for academic departments on instructional technology and AV needs. </li><li>Provide training and guidance to faculty and staff on the effective use of media and digital tools. </li><li>Assist with planning and implementation of classroom technology upgrades. </li><li>Work closely with AV vendors to ensure that break-fix SLAs are being met. </li><li>Document ongoing classroom technology issues and assist with rescheduling of rooms. </li></ul> <p>Help Desk & Desktop Support</p> <ul> <li>Assist in supervising help desk operations, ensuring timely and effective resolution of technical issues. </li><li>Support ticket triage, escalations, and root cause analysis. </li><li>Deploy computers to new hires and assist with computer refreshes. </li><li>Train and mentor student workers or entry-level support staff. </li></ul> <p>Media Technology & Event Support</p> <ul> <li>Oversee the planning, deployment, and technical support of media technology for university events, classrooms, and special functions. </li><li>Manage the reliable operation of audiovisual systems, video conferencing platforms, lecture capture, and live streaming equipment across campus venues. </li><li>Coordinate with Media and Technology support team to deliver high-quality support for academic lectures, administrative events, student programs, and hybrid engagements. </li><li>Lead the team responsible for on-site setup, real-time troubleshooting, and post-event follow-up. </li><li>Maintain awareness of emerging media and presentation technologies to ensure the university remains innovative, competitive, and equipped to meet evolving academic and event delivery needs. </li></ul> <p>Research & Special Projects</p> <ul> <li>Conduct research and evaluate emerging technologies to support institutional goals. Lead or participate in special projects and strategic initiatives as assigned by IT leadership, contributing technical expertise and project management support as needed. </li><li>Other duties as assigned. </li></ul>