<p>Job Summary:</p> <p>Responsible for supporting end-users of Telecommunications' services and systems. Receive, prioritize and complete work order requests, answer support questions from end-users, and support PBX, voice mail, ACD and associated systems and applications.</p> <p>Minimum Qualifications:</p> <p>Associate's degree and three years of related experience in the Telecommunications industry or equivalent combination of education and experience, excellent written and oral communications skills required. Must have a strong background and knowledge of telecommunications systems, including telephone systems, voicemail applications, and contact center applications. Working knowledge of MS Windows and MS Office applications.</p> <p>Preferred Qualifications:</p> <p>Experience with telecommunications systems, including unified communications, voicemail, contact center and call accounting applications.</p> <p>Work Days:</p> <p>M-F 8am - 4:30pm</p> <p>Message to Applicants:</p> <p>Recruitment Office: Human Resources</p> <p>Executive Order:</p> <p>Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at (518) 474-6988 or via email at info@goer.ny.gov.</p>